IMS Middle Office Information Analysis and Delivery, Officer

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. Our promise to

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.



Overview

 

 

State Street’s (STT) Middle Office service is a rapidly growing business globally and in the APAC region. As a result of a new client win, STT is looking to bring on a talented operations business professional to be part of their Enterprise Business Solutions Team (EBS), responsible for end-to-end oversight of Information Delivery to our clients.

 

Reporting to an Enterprise Business Solution Manager in the APAC region, you will be part of a global team on a market leading product that interacts with the Client and multiple internal STT parties globally in identifying issues and managing to completion. A key part of the role will be to initiate and maintain sound working relationships not only with processing teams within Investment Management Services but also with Heads of other STT areas, e.g. Technology, Shared Services, Fund Accounting, Custody and Client Services. As well as develop your skills in data management and technology as our product strives to be leading edge in a market that demands more and more in this arena.

 

Key Accountabilities

 



  • Liaise with colleagues within the USA, UK, Australia, China and India State Street divisions globally where required for business and technical query resolution


  • Ensure client outbound file deliveries are tracked, with proactive management to avoid delays


  • Perform key recordkeeping functions


  • Build automated control checks to ensure data consistency and integrity pre and post information delivery


  • Perform daily checks on file deliverables to the clients, investigate discrepancies and ensure daily resolution of identified queries


  • Perform an overview role for the Shared Services functions identifying operational trends, issues and areas for improvement.


  • Handle and resolve issues involving all operational and various IT areas (e.g. Asset servicing, Trade Operations, Client Reporting, Client Technology)


  • Assist in the set up and transition process of new client accounts


  • Support and provide analysis for Client Change Request items impacting the Enterprise technology processes and Operating Models


  • Work independently to research and resolve issues.


  • Communicate effectively on issues / problems to the Client and to STT management and ensure a proper and timely follow-up to resolution.


  • Provide guidance, support, act as resource and assist team members from multiple operational areas relating to Enterprise queries.


  • Review and ‘sign off’ internal Change Specification Documents impacting Enterprise systems and assess client impacts


  • Complete system testing for Change Control enhancements


  • Ensure all activities are compliant with corporate standards


  • Maintain clear and effective communications with immediate colleagues and Senior Management


  • Adhere to internal procedures and best practices at all times


  • Provide Subject Matter expertise for system architecture queries and changes



Experience and Qualifications

 



  • Degree in finance, business, technology or equivalent or relevant industry experience


  • Asset management or Funds Services experience, including investment operations.


  • Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines.


  • Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations.


  • Experience of writing and reviewing business specifications and data mapping.


  • Excellent technical ability

 

Skills and Abilities

 



  • Strong writing, communication and presentation skills to audiences of different sizes and levels of seniority


  • Must be self-motivated, adaptable and show initiative in different circumstances and under pressure


  • Ability to work well in a team


  • Flexibility in working outside of your responsibilities and areas of expertise


  • Excellent analytical skills and ability to analyze


  • PC literate – Strong Word and Excel skills necessary


  • Experience in writing SQL or an interest in learning it


  • Understanding of data metamodeling preferred or the interest in learning it


  • Flexible working hours may be required.