Trading Tools Application Support for Global Market Activities

  • Competitive
  • Hong Kong
  • Contract, Full time
  • Societe Generale
  • 17 Jan 17

Trading Tools Application Support for Global Market Activities


SG CIB is the Corporate and Investment Banking arm of the Societe Generale Group. Present in over 50 countries across Europe, the Americas and Asia. SG CIB provides corporate, financial institutions, investors and public sector clients with value-added integrated financial solutions.

Provides a level 2 support to the users of the Global Market activities' information system, with a focus on Warrant Market Making activity and Secondary trading on Cross-asset solutions products for sales, traders and operations (Equity/Index & IRD/CRD structured products).

Formalizes end users' day to day problems; assesses the criticality/priority of these problems and treat them accordingly. Escalates to the next level if need be; Gives effective and regular feedback to the end users.

Estimates the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency.

Reports regularly on issues to direct management, follows ITEC PRD processes closely on incident, problem and request management, adheres to code of conduct


Main Responsibilities

  • Manage users' requests and incidents flows by gathering the information from the different communication channels (trading floor live interaction; mailboxes; phone; other). Delivery IT Support services relying on ITIL framework and core processes.
  • Monitors systems by using the information system's monitoring tools. Ensures that these tools are in line with our needs and takes initiatives to improve their efficiency.
  • Leads investigations to resolve problems independently. Formalizes problems and escalates to the next level of support or development team when need be. Engage and improve the Follow-the-Sun model and leverage on our global setup working closely with our Paris and New York offices.
  • Seeks feedback on escalated problems in order to follow them up and update the end users. Follow up with clients to ensure that our level of service is in line with their expectations. Liaise with other ITEC and GTS teams to take into account clients' needs/expectations/issues. Organize and lead follow-up meeting with different parties (users and partners).
  • Estimates the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency. Provides support to others peers when necessary and train the new joiners on the perimeter.
  • Be instrumental in the synergies roadmap between Production team supporting Warrant Market Making, Sol Secondary trading and Trading tool on Equities and Derivatives.


Key Skills Areas and Knowledge Required

  • Good communication and organizational skills, analytical mind.
  • Able to manage pressure by accompany business requests while seating on the trading floor.
  • Good knowledge on both UNIX and Windows environment. Good knowledge on SQL.
  • Familiar with Shell commands.
  • Fluent in English.
  • Reliability and rigour.
  • Good knowledge on Global Markets activities.
  • Proactive / Innovative
  • Excellent attitude towards work, colleagues and management
  • A performer, demonstrates best qualities and ability to learn quickly