L3 Deskside Engineer

  • Competitive
  • Cyberjaya, Selangor, Malaysia
  • Permanent, Full time
  • IBM
  • 19 Jan 17

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Description
Job Responsibilities:

  • 5+ years' experience Microsoft System Center Configuration Manager
  • 5+ years' experience in 3rd level Windows Desktop Engineering Role
  • 3rd level Systems Engineering Role for Desktop/End User Computing team
  • 3rd level Systems Engineering Role for Microsoft System Center Configuration Manager 2007 and 2012
  • Work with technology application teams to determine root cause and resolution of problems. This includes in-house written applications as well as 3rd party applications. Includes installed applications as well as web-based browser applications. This requires in-depth knowledge of the Windows Operating System, web browsers, performance testing, and root cause analysis.
  • Experience working in a dynamic environment following ITIL processes via Service Now
  • Troubleshoot 3rd level hardware and software issues for Windows 7, Windows 10, Server 2008, Server 2012
  • Experience with Patch Management using Software Updates via System Center Configuration Manager (SCCM) 2007 and 2012
  • Experience with Imaging and Operating System Deployment via System Center Configuration Manager (SCCM) 2007 and 2012 with integration of Microsoft AIK/MDT/WDS
  • Experience with Packaging and Software Distribution via System Center Configuration Manager (SCCM) 2007 and 2012
  • Experience with SQL Server Reporting Services for System Center Configuration Manager (SCCM) 2007 and 2012
  • Experience with Desired Configuration Management for System Center Configuration Manager (SCCM) 2007 and 2012
  • Experience with Packages, Applications, Collections, Advertisements, Task Sequences, and Application Virtualization
  • Experience with Scripting in Powershell and/or VBScript
  • Key relationships with Server, Storage, Security, and Network Engineering teams as well as internal desktop users.
  • Experience with Active Directory Advanced Group Policy for workstation and kiosk lockdown
  • Experience with VMWare VDI desktop infrastructure support
  • Experience with Citrix infrastructure support and Application Virtualization on Citrix



Required Technical and Professional Expertise
  • At least 5 years' experience Microsoft System Center Configuration Manager
  • At least 5 years' experience in 3rd level Windows Desktop Engineering Role
  • At least 5 years experience in 3rd level Systems Engineering Role for Desktop/End User Computing team
  • At least 5 years experience in 3rd level Systems Engineering Role for Microsoft System Center Configuration Manager 2007 and 2012
  • At least 5 years experience in Patch Management using Software Updates via System Center Configuration Manager (SCCM) 2007 and 2012
  • At least 5 years experience in Imaging and Operating System Deployment via System Center Configuration Manager (SCCM) 2007 and 2012 with integration of Microsoft AIK/MDT/WDS
  • At least 5 years experience in Packaging and Software Distribution via System Center Configuration Manager (SCCM) 2007 and 2012


Preferred Technical and Professional Experience
  • At least 7 years' experience Microsoft System Center Configuration Manager
  • At least 7 years' experience in 3rd level Windows Desktop Engineering Role
  • At least 7 years experience in 3rd level Systems Engineering Role for Desktop/End User Computing team
  • At least 7 years experience in 3rd level Systems Engineering Role for Microsoft System Center Configuration Manager 2007 and 2012
  • At least 7 years experience in Patch Management using Software Updates via System Center Configuration Manager (SCCM) 2007 and 2012
  • At least 7 years experience in Imaging and Operating System Deployment via System Center Configuration Manager (SCCM) 2007 and 2012 with integration of Microsoft AIK/MDT/WDS
  • At least 7 years experience in Packaging and Software Distribution via System Center Configuration Manager (SCCM) 2007 and 2012

Role ( Job Role )
Software Platform Management Specialist

Primary job category
Technical Services

Contract type
Regular

Employment Type
Full-Time

Secondary Job Category
Other Technical Services

Required Education
Associate's Degree/College Diploma

State / Province
SELANGOR

Is this role a commissionable/sales incentive based position?
No

Travel Required
No Travel

IBM Business Group
GTS

Preferred Education
Bachelor's Degree

City / Township / Village
CYBERJAYA

Country
Malaysia

Eligibility Requirements
  • Experience with SQL Server Reporting Services for System Center Configuration Manager (SCCM) 2007 and 2012
  • Experience with Desired Configuration Management for System Center Configuration Manager (SCCM) 2007 and 2012
  • Experience with Packages, Applications, Collections, Advertisements, Task Sequences, and Application Virtualization
  • Experience with Scripting in Powershell and/or VBScript