Security Delivery Specialist

  • Competitive
  • Cyberjaya, Selangor, Malaysia
  • Permanent, Full time
  • IBM
  • 20 Jan 17

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Description

Provide a single point of contact to the account management and delivery teams for all operational security related activities for the customer account. Operational Management:

• Be responsible for delivering “end 2 end“Security Services defined in the Contract / DOU / ISeC
• Act as a focal point to account management and delivery teams for all operational security related activities.
• Report to the Delivery Project Executive and provide objective, informed and impartial guidance that balances the needs of the customer and IBM.
• Serve as a dedicated focal point for managing security incidents that occur in the account delivery location and provide appropriate SME advice to help resolve matters.
• Understand and approve change records which may have a significant impact the customer's security document.
• Provide Audit support for internal and external reviews e.g. pre-audit preparation activities, support data collection, respond to data / meeting requests etc... Respond to security related audit and review findings including developing and tracking action plans
• Provide informal security reviews for IBM delivered processes or architectures to ensure that security contractual requirements are completed. Customer Relationship Management
• Ensure full understanding the customer's security requirements and any differences between IBM standards.
• Promptly respond to customer / account requests / queries / problems.
• Actively seek out opportunities to improve the security posture of the account by researching new security technologies / practices and by recommending additional security services as required.
• Complete any required customer survey exercises. Risk Management
• Be responsible for the Account's Security Risk Management process and ensure that the Security Risk register is maintained and up-to-date at all times.
• Ensure that contractual requirements for information risk management and security controls are understood, documented and satisfied.
• Track, assist and manage to resolution the closure of security risks e.g. recommend actions, review plans and monitor progress of remedial actions.
• Regularly review the Account's delivery environment to identify and document security risks to IBM or the customer.
• Provide risk management advice or obtain guidance from colleagues and ensure IBM delivery staff implement required account security controls.


Required Technical and Professional Expertise

Provide a single point of contact to the account management and delivery teams for all operational security related activities for the customer account. Operational Management:

• Be responsible for delivering “end 2 end“Security Services defined in the Contract / DOU / ISeC
• Act as a focal point to account management and delivery teams for all operational security related activities.
• Report to the Delivery Project Executive and provide objective, informed and impartial guidance that balances the needs of the customer and IBM.


Preferred Technical and Professional Experience


1.Good knowledge in IT Security

2.Good knowledge in Risk Management

Role ( Job Role )
Primary/Project Pool Rep-Rhythm/Blues/Jazz

Primary job category
Technical Services

Contract type
Regular

Employment Type
Full-Time

Secondary Job Category
Other Technical Services

Required Education
Associate's Degree/College Diploma

State / Province
SELANGOR

Is this role a commissionable/sales incentive based position?
No

Travel Required
No Travel

IBM Business Group
GTS

Preferred Education
Bachelor's Degree

City / Township / Village
CYBERJAYA

Country
Malaysia

Eligibility Requirements

 Associate's Degree/College Diploma
 At least 3 years experience in Security Specialist
 English: Fluent​