System Management Specialist - Exchange

  • Competitive
  • Cyberjaya, Selangor, Malaysia
  • Permanent, Full time
  • IBM
  • 20 Jan 17

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Description

The Messaging Administrator is focused on the delivery of Messaging support for problems, requests for service and administration of the messaging environment on customer sites. It includes ensuring that the services provided to individual customers meet the terms and conditions of contracts; achievement of SLA objectives; achievement of a high level of customer satisfaction; and also ensuring that project tasks assigned meet time and customer satisfaction objectives.

  • Support of Microsoft Exchange 2010/2013 on Windows server systems
  • Support of Lotus Domino V8.5
  • Understands and applies basic knowledge of information technology and associated tools of their technical specialty to support attainment of team and department objectives
  • Requires the ability to absorb professional knowledge quickly and develop skills
  • Draws upon concepts of tools, technologies and methodologies to collaborate with other technical specialists when carrying out assigned duties
  • Effectively negotiates with technical peers, and occasionally with customers, to implement technical solutions
  • Recognises and articulates job related problems to management
  • Analyses technical problems and creates solutions involving the use of existing techniques or tools. Performs assigned tasks within schedule in accordance with established standards and guidance
  • Must be customer-orientated while maintaining focus on the overall delivery of service.
  • On call work will be required

Required Technical and Professional Expertise

  • MS Exchange 2013

  • Lotus Domino and Notes v8.x and/or v9

  • MS Windows Server 2008 or later

  • RHEL

  • Lotus Notes Traveller

  • MS Sharepoint

  • MS Lync

  • MS Outlook

  • Live Communication Server

  • Active Directory knowledge and experience

  • Windows Server skills

  • Powershell Scripting skills

  • Symantec Enterprise Vault

Preferred Technical and Professional Experience
  • Quality Customer care and focus
  • Problem solving and trouble shooting
  • Organisation and time management
  • Reliable, driver, task owner and self starter
  • Team Work

Role ( Job Role )
Systems Management Specialist

Primary job category
IT Specialist

Contract type

Employment Type

Secondary Job Category
Other Technical Services

Required Education
Associate's Degree/College Diploma

State / Province

Is this role a commissionable/sales incentive based position?

Travel Required
Up to 25% or 2 days a week (home on weekends- based on project requirements)

IBM Business Group

Preferred Education
Bachelor's Degree

City / Township / Village


Eligibility Requirements

Candidate should have experience in supporting large or multiple commercial accounts that use Exchange 2010/2013 and Lotus Domino. Exchange and Domino knowledge and troubleshooting skills are essential.