APAC Network Implementation Manager
Do you have a knack for delivering to service and project requirements? Are you able to manage projects efficiently? Do you have a holistic understanding of IT infrastructure to help us deliver complete solutions? We're looking for someone like that who can help us:
–ensure all service and project changes and implementations have appropriate regional support
–provide regional leadership for network support functions, and network service changes and implementations
–ensure regional support functions are defined, documented and agreed upon and are consistent with global standards and policies
–ensure regional support functions are performed as defined and appropriate controls are in place and effective
–responsible for regional delivery of support functions that support network services
–responsible for ensuring regional network support functions are appropriately managed and all controls are defined and implemented across the regional functions of the network support environment
–ensure regional network services have necessary support functions to provide appropriate service levels
–participate in vendor relationship management and serve as an escalation point for vendor performance issues
–coordinate with Project Management to gather and communicate project status, and manage client expectations by clearly communicating delivery times and managing client related issues throughout the project lifecycle.
–coordinate with Service and Product Management to ensure all service changes are fully implemented within the region and all appropriate support services are in place
–coordinate with Account Management to ensure that client requirements are met and service performance is appropriately communicated
–coordinate with Project Management to ensure all projects are appropriately supported
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.
We are about 60,000 employees in all major financial centers, in almost 900 offices and more than 50 countries. Do you want to be one of us?
You'll be working in the APAC Networks team in Singapore. We at UBS Group Technology Technology Services Information Technology (TSIT) is responsible for the infrastructure design, management and delivery, and support globally of all shared technology across UBS. TSIT organisation is responsible for producing common platforms, across business areas, that enable self service provisioning, on demand resource consumption and efficient operations of compute (network, server, storage), and IT services. APAC network services provides support and engagement for data, security and voice services.
Your experience and skills
–Proven experience working within high performing Network Operations teams.
–Possesses strong knowledge of networking technologies and service management capabilities
–Ability to manage tight timelines and meet deadlines to support the business
–Possess degree in technology and networking or equivalent.
–Ability to work unsupervised and to work in virtual teams
–Possess good time management and interpersonal skills
–Possess strong verbal and written communication skills
–Ability to work with key stakeholders across a broad matrix managed global organization
–Demonstrates attention to detail
–The ability to liaise with vendors and internal departments
–Experience in the Financial Services industry or other similarly complex, regulated, distributed environment
–Experience and knowledge of ITIL Service Management principles, methodologies and tools
–10+ years in Network Service Delivery Role
–Technical knowledge of network infrastructure and working experience with other infrastructure components like Windows, Storage, etc
–Familiar with enterprise network design principles
–Familiar with operations and production support
–passionate about supporting IT systems and applications
–technically savvy with an appreciation for IT capability
–adaptable, able to work across teams and functions
–self-starter and quick learner
What we offer
Together. That's how we do things. We offer talented people around the world a supportive, stimulating and diverse working environment. We'll value your passion and commitment. And reward your performance.
Take the next step
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.