Network Senior Operation Manager

  • Negotiable
  • Singapore
  • Permanent, Full time
  • Standard Chartered Bank
  • 12 Jan 17

Please view Job Description for details.

Responsible for leading the operational support function of the banks communications infrastructure.
Global Network Teams, Engineering and Delivery Teams, Application/Business Support, Legal & Compliance, CTM's, External Service Providers

Key Roles and Responsibilities

  • Own and drive excellence in Incident / Problem / Change Management of SCB Voice services.
  • Ownership of all Voice Risks.
  • Escalation point for voice issues within the bank.
  • Managing a geographically diverse team.
  • Ownership of all voice vendor contracts.
  • Financial responsibility for all Voice run the bank activities.
  • Ensuring the banks regulatory requirements in the voice space are met.
  • Stakeholder management of internal teams, CTM's, CIO's, Business COO's.
  • Vendor Management of voice vendors.
  • Continuous service improvement including operational efficiencies.
  • Ownership of service stability initiatives.
  • Ownership of Voice audit findings ensuring actions are followed up and closed.
  • Part of the wider leadership team contributing to cross functional activities.
  • Service improvement and business efficiency initiatives.
  • Working and owning RFP's for voice services within the bank.

Qualifications and Skills

  • Masters / Graduate degree
  • Over 10 years of managing infrastructure teams in a financial services company.
  • Proven ability to manage diverse stakeholder expectations.
  • Excellent oral/written communication skills for articulating thoughts clearly with stakeholders ranging from engineers to senior business management.
  • Experience in working with cross-border teams, preferably in the Financial Services industry.
  • Fundamental skills of Task prioritization, Time management, Customer focus.

How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting and selecting Careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 25/01/2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.