Senior Analyst, Application Management Unit – Trading and Product

  • Competitive
  • Singapore
  • Permanent, Full time
  • Bank of Singapore
  • 17 Jan 17

Senior Analyst, Application Management Unit – Trading and Product

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

Senior analyst, Application Support is a technical leadership SME function within Run-the-Bank team and provides the delivery of Production Support services for relevant Private Banking applications for users in Asia Pacific. He/She has ultimate responsibility for production stability and continual service improvement.
The position entails driving and embracing the best practices of Application Support, while playing the crucial function in spearheading technical impact analysis, root cause analysis and problem resolution, for our Private Banking application (e.g. TOMS FX, TOMS Equities (ULLink), FINIQ, etc) as well as related sub-systems covering trade processing and trade documentation..
Responsibilities

  • Provide support to front or back office operations business process and systems.
  • Possesses a good understanding in front to back flows and prior experience in working closely with stakeholders in the Front Office (Dealers, Client Advisors etc.) as well as Back Office (Operations etc.)
  • Require to articulate/interlock with key business users, manage 3rd Party vendors, internal developers and relevant business stakeholders
  • Work with internal teams on resolutions to production incidents. Resolve the application specific and related processes (functional) issues, production incidents with a focus on Problem Management techniques in order to establish root cause. Make recommendations for permanent resolution of recurring incidents.
  • Support the team leader to perform proper RCA for PB Applications Front-to-Back.
  • Contribute to functional and technical specifications for outstanding system bugs or require enhancements. Play key role in prioritization of changes and tracking the delivery.
  • Undertake testing of all application bug fixes and enhancements as part of the release management process.
  • Provide on-call/on-site support on a rota basis and afterhours/weekend support as needed, covering application support and application change deployment.
  • Prepare application training materials and provide training where necessary. Provide cross training to other members of the Application Support team.
  • Perform the internal review of incidents and supporting documentation, identifying gaps and come up with possible solutions to drive improvements to the incident management process.
  • Work with project and quality assurance / testing managers to ensure efficiency of system integration test cycles and propose improvements required if defects are found.
  • Work with Technology Architecture team to ensure through adequate system design that Technology operations risks can be minimized and that application data is appropriately structured, controlled and utilized within the business.
  • Provide and demonstrate technical leadership to junior team member.


Qualifications
Requirements
  • Degree in an IT related discipline
  • Excellent oral and written communication in English
  • ITIL v3 Foundation certification is strongly preferred.
  • At least 7 years in Application Support and/or Production support environment. Demonstrate potential of team leadership capacity. Ability to work under pressure, independently and systematic /analytical thinking are required.
  • Financial technology background experience (Private Banking and/or Investment Banking preferred) with strong development experience including past software development role as well as previous experience in the integration of vendor solutions
  • Hands-on experience as Production/Application support specialist.
    • Track record of production support with a focus on analysing and fixing issues/problems.
    • Track record in incident review, root cause analysis and experience in the use of root cause analysis and problem solving techniques and tools.
  • Have experience in providing application maintenance support in 2 or more of the following areas:
    • Data Feeds / Market Data applications, E-banking/Portal systems, Order routing
    • Wealth Management applications.
    • Middleware technologies - SSIS, MQSeries, TIBCO
    • Data warehouse systems - SQL, Windows Server technologies, Unix/Linux
    • FX/EQ /MM/Dx Trading technologies - MarginTrac, STP, Order Management systems, FIX Protocol