Senior Business Manager

  • Negotiable
  • Singapore
  • Permanent, Full time
  • Standard Chartered Bank
  • 21 Feb 17

Please view Job Description for details.

This role is to provide business management support to the Global Head, Technology Services - Functions & Data head across strategy, finance, people, communications, vendor management and reporting.

Key Roles and Responsibilities

Strategy & Objectives

  • Ensure that clear objectives are set for the functions within the Domain, and that individual's P3 objective reflect these objectives
  • Ensure these objectives are reflected in the team scorecard, which will align to the TS & ITO scorecards
  • Report on the achievement of these objectives on a regular basis via the scorecard
  • Management of transformation & remediation activities within the Technology Services - Functions & Data
Operating Model
  • Define and implement a standardised Target Operating Model (TOM) and organization structure, including a location strategy
  • Implement Standardised titles, Job Descriptions and packages
  • Work with the Domain Head to rationalize the seniority and span of the organisation
Communications & Engagement
  • Implement a People Communications & Engagement plan, which will include maintaining an up to date site on The Bridge, regular offsites & townhalls, and management forums
  • Communication of team achievements on a weekly, monthly, quarterly and annual basis to key stakeholders
  • Implement action plans in response to My Voice Survey results
Capability Uplift
  • Review requirements of the Technology Capability Framework (TCF) & deliver any enhancements required
  • Ensure the appropriate support is in place with Learning & Development (L&D) for the team
  • Increase capability with team resources being continuously upskilled
  • Up to date & valid succession plans are in place, reviewed and signed off on a quarterly basis

Resource Management
  • Ensure that the appropriate headcount caps by location and grade are complied with
  • Ensure team has adequate and suitable resources to attain the set goals and objectives
  • Monitor and challenge resource growth in various functions
  • Act as a SPOC for all functional hiring
Investment & Efficiency
  • Define and implement at strategy to improve workforce analytics, productivity & reporting
  • Review various processes amongst functions and work with functional heads to enhance processes
  • Act as a Single Point of Contact for all Technology Investments and projects. Prepare PED for any material investment requirements. Ensure BAU requirements are included in CIO or Technology Services PEDs, as required
  • Drive Business Efficiencies within the domain and help meet set targets
People and Talent
  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
  • Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
  • Employ, engage and retain high quality people
  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
Financial Management
  • Engage with Finance teams to ensure that the appropriate support & management information is provided to meet the budget
  • Ensure resources are tagged to the right cost centers for accurate financial reporting
  • Ensure all vendor payments are completed and all accruals are in place for year end
Vendor Management
  • Vendor management framework is fully implemented within the team and full compliance for Contract Manager responsibilities
  • Liaison with Sourcing & Vendor Management teams where vendor contracts require renegotiation
  • Ensure all Statement of Work are in place and renewed in a timely manner
Risk Management & Governance
  • Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group's policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters. Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
  • Measure Operational Risk Indicator for the Domain and help address the risks in a timely manner
  • Involve in Functional Audit and Risk along with the respective Functional heads, thereby evaluating and helping escalate issues in a timely manner
  • Proactively review risk plans and highlight issues to the Domain Head
  • Act as a global Business Continuity Planning Manager and ensure Business Imapact Analysis is performed across all functions


Qualifications and Skills

  • Minimum 5 years experience as Business Manager or relevant role
  • Excellent organizational and leadership skills
  • Experience of developing a people strategy, influencing relevant stakeholders and decision makers, and executing decisions efficiently and consistently
  • Experience with defining and implementing operating models and driving organizational change
  • Strong knowledge and understanding of ITO, the Group and its businesses and functions
  • Ability to lead and control programme and/or project management in the context of a significant amount of change
  • Excellent organisational skills, with ability to manage multiple deadlines and effectively prioritise
  • Excellent communication skills - oral, written and presentation
  • Good working knowledge of software application: Outlook (intermediate), Word (intermediate), Powerpoint (intermediate), Excel (intermediate)
  • Numeracy - Very strong understanding around budgeting and forecasting, particularly around headcount cost


How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 28/02/2017. . Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.