Application Support FX

  • £500 - 600 per day
  • Biggin Hill, England, United Kingdom
  • Contract, Full time
  • Randstad Sourceright
  • 11 Jan 17

Application Support Analyst needed for prestigious Investment Bank based in the City. As an Application Analyst you will join the Production Services team and along with offshore support provide Application support to Client Trading Tools. In this role you will be supporting Front Office FX and Fixed Income client trading tools.

FX Application Support Analyst

Investment Bank

£500 - £600 per day

6 Month Contract

London

Application Support Analyst needed for prestigious Investment Bank based in the City. As an Application Analyst you will join the Production Services team and along with offshore support provide Application support to Client Trading Tools. In this role you will be supporting Front Office FX and Fixed Income client trading tools.

In this role you will:

  • Support the trading business, maintaining daily contact with Front Office users .Monitoring of the technical and functional indicators of client trading tools.
  • Manage all incidents raised by the users up to their resolution
  • Analyze the incidents thoroughly (logs analysis,etc… )
  • Escalate the incidents to appropriate development team (support level 3) when required.
  • Liaise with relevant IT teams regarding new functional and technical enhancements.
  • Ensure the continuity of the business by a strong relationship with the local helpdesk-support team, the infrastructure teams, and the other production teams in EMEA.
  • Guarantee a high level of service & quality by industrialising the different processes and participating to the local and global projects and by communicating about it 
  • Make available the knowledge of the local activity by promoting and updating specific documentation 
  • Identify improvement axis and lead/propose transformation of existing processes both for the business or our production services activities.
  • Ensure knowledge of traders is up to date on the applications.

This is a fantastic opportunity to work within a prestigious London Investment based in the City with some truly excellent  individuals. Id this is of interest I look forward to hearing from you soon

Patrick.How@randstadsourceright.co.uk