Unified Comms Engineer

Salary: Base + Benefits + Bonus

Location: London, England, United Kingdom

Job Type: Full time

Unified Comms Engineer with in-depth knowledge of Lync 2013/Skype for Business and strong messaging skills required to be part of a major infrastructure transformation program here at Schroders. You will be highly motivated and will be responsible for engineering activity and operational support.

Team Overview
Global IT Infrastructure is responsible for running all aspects of Infrastructure for Schroders globally. We have representative support personnel in most global offices. The bulk of architecture & engineering happens in London, Singapore & New York. Historically the teams have been quite isolated, not considering themselves as one global team. This has now changed with the creation of a global Infrastructure strategy. Unified Comms is currently being rolled out globally across the organisation, creating an increased requirement for skilled engineering and skilled technical resources to manage the environment.
Overview of role
Microsoft Lync 2013 and Skype for Business provides Schroders Global core platform for the delivery of Unified Communications across the business, utilizing the full range of functionality including enterprise voice (telephony), conferencing, federation, video and persistent chat.
The UC engineering role will require highly motivated and skilled engineers that will be responsible for the engineering activity in support of this platform as well as day to day management of the operational support services for these technologies. The role will require working in a global team ensuring Schroders desktop standards are always maintained as well as providing technical expertise and guidance to remote teams.
Applicants should be have previously experience of working within environment where Lync / Skype for Business is fully deployed and used as the primary telephony platform within the organization. They should also have experience working in financial organizations or other industries with strict regulatory and or compliance requirements. Experience of integrating 3^rd party voice recording, compliance and switchboard systems is desired as is experience with session border controllers, SIP/ISDN and traditional conferencing systems.
Key duties

  • Own the day to day operation of UC systems globally.

  • Operate in a global team to support the global UC estate

  • Work closely with the Desktop, Wintel, Network Engineers, Project Managers and 3^rd party support organisations in support of the global UC service.

  • Provide technical engineering across the suite of Scroders UC products and in support of Schroders planned programs of change

  • Review operational services of both in house and external providers to ensure standards are maintained

  • Provide technical expertise in support of the day to day monitoring and tuning of the end to end infrastructure.

  • Mentoring level 1 and 2 technical support staff and assisting them as required

  • Engage with the wider Schroder support teams in the management and resolution of major incidents and problems.
General skills

  • Have a history of working in a mission-critical environment.

  • Background in financial services or similar regulated industry.

  • The ability to create high quality documentation for colleagues and end users alike.

  • Experienced supporting large and complex Lync/Skype4B environments, including telephony.

  • Experienced in working on large complex UC programs of work

  • Experience of working with managed service providers and outsourcers.

  • Experience managing support teams / services
Technical Skills

  • In-depth knowledge of Lync 2013 and Skype for Business.

  • In-depth knowledge of session border controllers (Sonus preferable), ISDN and SIP.

  • Detailed knowledge of Verba and Actiance compliance systems

  • Detailed knowledge of Microsoft Exchange and Exchange Unified Messaging

  • Knowledge of Lync enabled switchboard systems (Competella preferred)

  • Knowledge of standards based Video conferencing solutions

    • Polycom DMA/RMX, group series

    • Acano

    • Cisco

  • Good understanding of the wider Microsoft product stack including Office365

  • Understanding of ITIL principles and an ability to apply them
Personal Attributes

  • Positive attitude capable of remaining positive when under immense pressure

  • A good communicator, and able to work collaboratively in a global team.

  • Someone who can operate in a fast changing environment and take ownership of their work.

  • Someone who will challenge the status quo and improve the overall user experience.

  • The ability to create high quality documentation for colleagues and end users alike.

  • Strong organizational and time management skills.

  • The applicant should be comfortable owning and swiftly resolving level 3 technical issues for our global client base.

  • The ability to work as part of a team across time zones and to share information and lessons learned with the wider technical team at Modality.

  • An inquisitive thinker, with attention to detail.