Helpdesk/Desktop/Trade Support

  • Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Green Key Resources
  • 13 Jan 17

Job Description

  • Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers, as well as iOS devices in a networked environment
  • Install and configure software
  • Set up and configure printers, scanners, and other peripherals
  • Maintain and troubleshoot audio visual equipment
  • Document issue resolution using the help desk ticketing system, document knowledge base and other articles in SharePoint
  • Maintain inventory of all hardware and software resources and parts-
  • Maintain excellent communication with all end users and other members of the technology department
  • Work with outside vendors as needed
  • Execute other assigned tasks as delegated by the Manager of IT Support


  • Ability to clearly communicate technical concepts to non-technical people
  • Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures
  • Ability to multi-task in a fast-paced environment
  • 2+ years setup, configuration, troubleshooting of hardware and software
  • Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)