• Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Macquarie Group
  • 18 Mar 19

Customer Success Manager, PropertyIQ – Business Banking

Customer Success Manager, PropertyIQ – Business Banking

Macquarie Business Banking operates in defined industries and has a significant footprint in the Australian Property Services sectors. As the Customer Success Manager within our PropertyIQ strata management software business, you will have the opportunity to make a significant impact to our clients and our business.

As a Customer Success Manager, you will be responsible for customising and providing exceptionally high-quality training and coaching for users, to ensure clients have a full understanding of the product and can leverage the solution to achieve business objectives. From time to time you will also work with our implementers on executing and managing the implementation of the product including delivering and maintaining project plans, timelines and stakeholder management and resources. Providing an exceptional customer experience through all phases of the customer onboarding process will ensure you build long-term customer relationships, whilst providing a seamless end-to-end experience. You will also ensure continued high levels of customer retention and subscription license renewals, as well as identify new business opportunities through existing and new clients.

Key to your success will be your genuine passion and track record in a Customer Success, Account Management or similar role. You will have proven experience successfully managing clients to deliver outstanding customer experiences (preferably within a SaaS or software environment) and thrive on building collaborative and trusted stakeholder relationships. You will demonstrate effectiveness in your planning to ensure all client commitments are met and the project is delivered on schedule, and you will relish working in a fast-growth, entrepreneurial environment, while at the same time navigating across functional teams in a larger corporation. In addition, you will possess a passion for innovation and technology, with strong client presentation skills and an ability to collaborate with a diverse range of clients and individuals. Knowledge or experience in Strata or Property Management would be advantageous.

This is an exciting time to join our growing team, where you can be a key driver in enacting change and influencing growth. We are committed to long term growth and this will open up opportunities for career development in a forward-thinking organisation that invests in its people.

If you possess the above skills and are looking to take the next step in your career, please submit an application online. For a confidential discussion, please contact Georgie Brown on (03) 9635 8891.

Banking and Financial Services comprises our retail banking and financial services businesses. The group operates predominantly in Australia and is organised into four business divisions: Personal Banking, Wealth Management, Business Banking and Macquarie Leasing. We provide personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers, dealer groups and businesses.

Find out more about Macquarie careers at www.macquarie.com/careers

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.

Advertised: 12 Feb 2019 AUS Eastern Daylight Time
Applications close: