Service Desk Specialist, AVP

Service Desk Specialist, AVP
This is role is based on-site with the client, Sydney CBD.

Purpose of the role: Diagnoses and resolve technical hardware and software issues

Responsibilities
  • Research questions using available information resources
  • Strong relationship management skills.
  • Systems Software knowledge
  • Demonstrated project management skills.
  • Proven ability to work effectively with multiple levels of management and employees in a fast paced environment.
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Stay current with system information, changes and updates
  • Provides department training to fellow team members.

Education and Experience
  • Four year degree preferred
  • working knowledge of fundamental operations of relevant software, hardware and other equipment
  • knowledge and experience of customer service practices
  • related experience and training in troubleshooting and providing help desk support
  • Windows 7 and 10 operating systems
  • MS Office
  • iPhone/iPad
  • Mobile computing

Key Competencies
  • oral and written communication skills
  • learning skills
  • customer service orientation
  • problem analysis
  • problem-solving
  • adaptability
  • team interaction
  • planning and organizing
  • attention to detail
  • stress tolerance