Application Support Engineer

  • Negotiable
  • Shanghai, Shanghai Shi, China
  • Permanent, Full time
  • Robert Walters China
  • 26 Jul 17 2017-07-26

Main skills requirement is Linux proficiency and trading platform troubleshooting ability. They will provide support for the post-go live 2nd level support.

Key Responsibilities:

  • 2th Level Production and Lab Support of local Linux environments
  • Troubleshoot systems issues and coordinate resolutions in a proactive manner
  • Perform installation of OS and Application layer products
  • Coordinate design efforts, Identify and Evaluate hardware and services from outside vendors
  • Prepare effective configuration, installation and operational documentation
  • Reproduce, troubleshoot and escalate production issue to 3rd level Production support oi

Key Requirements:

  • 3+ years in systems engineering or administration in a large-scale enterprise environment
  • 3+ years engineering solutions on Red Hat Linux systems or other equivalent Linux OS
  • College Degree in Computer Science or a related field (or equivalent experience)
  • Experience in the Financial Services sector is preferred
  • Shift work is required to cover the CFETS trading hours


  • Good team player with a sense of integrity and ownership
  • Flexibility - responsibilities require evening and weekend work
  • Ability to work collaboratively across teams
  • Ability to work within tight time constraints and resource dependencies
  • High degree of motivation to expand technical and business knowledge
  • Excellent communication and organizational skills
  • Excellent problem solving skills
  • Performance-oriented and highly motivated
  • Ability to communicate effectively and relate technical solutions to others
  • Ability to clearly describe and discuss technical solutions Ability to write thorough point-by-point documentation that is concise and clearly understood
  • Proficiency with the use of command line based administrative tools

Professional/Technical Skills:

  • Proficiency in configuration and support of:
    • Red Hat Linux (v6.8/V.7.3)
    • Linux-based Web and Middleware technologies (Apache, Tomcat, etc.)
    • Good understanding of FX/FI trading GUI
    • Infrastructure Services (DNS, LDAP, SMTP, SNMP, NTP, etc.)
    • Experience of programming in Python and relevant libraries an advantage

About the Organisation:

The company is a leading markets operator and provider of execution and information services.

If you would like to apply for this role, please contact Kido Huang at quoting job reference SIA0/UML/550580.