Senior Support Manager Senior Support Manager …

Standard Chartered Bank
in Tianjin, Tianjin Shi, China
Permanent, Full time
Be the first to apply
Standard Chartered Bank
in Tianjin, Tianjin Shi, China
Permanent, Full time
Be the first to apply
Standard Chartered Bank
Senior Support Manager
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
  • Responsible for successful initiating, planning, executing of projects and engagement of key stakeholders. Ensure the delivery of each milestone and regular updates to global teams or senior management group.
  • Support and facilitate global teams to deliver projects, act as SPOC for Financial Markets domain to communicate with central program team and raise concerns on behalf of FM domain.
  • Manage ad-hoc projects in limited time and propose solutions to senior management, deliver the projects with good results in a timely manner.
  • Review program / project status to escalate risks, issues and delays, execution challenges to ensure that impediments/blockers are resolved in a timely manner.
  • Find out the blockers of each project, engage different teams with right channels and understand who/which team is the right contact to do what, propose continuous improvement plan for senior management where required.
  • Collaboration with application production support team, train and coach teams in different regions on New Ways of Working and champion the use of agile tools and methods, foster a culture of innovation, continuous improvement and learning.
  • Collaborate with partner teams e.g. Dev teams, project managers, to initiate and implement process improvement on incident and change management, experience of DevOps would be a strong plus.

Our Ideal Candidate

  • Bachelor degree or above, major in computer science related
  • Experience in large scale project management. Project management industry certification (PMP or CSM) would be a plus.
  • Practitioner knowledge of AGILE and SCRUM.
Professional Skills
  • Strong analytical, problem solving skills, can visualize the solution for management for decision making.
  • Sound knowledge on project management skill, has experience leading high-profile projects with global teams and managing sponsors and stakeholders with competing priorities

  • Good understanding of technology support systems used within the local environment.
  • Creative problem-solver with good multi-tasking skills, able to prioritize issues and resolve them efficiently with flexibility and responsiveness in handling changing priorities
  • Ability to engage stakeholders well in both a one-to-one relationships and team environment with a multi-cultural awareness.

Soft Skills

  • Excellent communicator in written and spoken Chinese and English, ability to simultaneously " see the big picture " and manage the details on a day-to-day basis.
  • Strong interpersonal & communication skills, able to influence partner groups and key stakeholders.
  • Self-motivator, energetic team player; able to work collaboratively and motivate others to achieve high standards
  • Passion in identifying and driving new operations improvement opportunities.

To view information on our benefits including our flexible working please visit our career pages .