• Competitive
  • Tianjin, Tianjin Shi, China
  • Permanent, Full time
  • Standard Chartered Bank
  • 2019-07-17

Senior Support Specialist

  • Location: Tianjin, Tianjin Shi, China
  • Salary: Competitive
  • Job Type: Full time

Senior Support Specialist

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Key Responsibilities/Challenges:

  • Logging, Co-ordination & escalation of issues and incidents - logged in Remedy
  • Track incidents and provide regular updates to users on request status and progress.
  • Trouble shooting - log file investigation and extract details for review
  • Follow escalation procedures during outages and ensure root-cause analysis is performed.
  • Trend analysis, Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement
  • Supply agreed metrics, KPI's and trend reporting
  • Oversee End of Day batches and troubleshoot to resolve failures.
  • Escalate issues with any delays from upstream applications
  • Escalate issues to the 2nd / 3rd line teams to keep within SLA.
  • Act as a co-ordination point where there are complex / multiple areas affected by an incident / issue
  • Ensure all new deployments have supplied correct documentation and training
  • Maintain the support documentation to ensure all areas in scope are current and accurate
  • Proactive approach to technology related activities
  • Highlight user training and education needs.
Selection Criteria:

Experience/Skills Required:

UNIX Oracle (9i or higher) SybaseSQL Scripting languages
  • Bachelor's degree or equivalent
  • Should have relevant experience in systems and users support for the Investment Banking industry.
  • Strong team player, effective in communicating internationally and used to working closely with clients.
  • Ability to work under pressure and deliver excellent results.
  • Ability to multi task and work across different applications supported within the Financial Markets world.
  • Strong verbal and written communication skills.
  • Must be a quick self learner and possess ability to work remotely and independently.
  • Demonstrated proficiency in most of the following:
    • UNIX
    • Oracle (9i or higher)
    • Sybase
    • SQL
    • Scripting languages

Our Ideal Candidate:
  • Candidates with expert knowledge in Unix and Java programming would be highly preferred.
  • Knowledge of multi tier systems in general (Application server, middleware, backend)
  • Understanding of Web based technologies
  • Understanding of Networks

Apply now to join the Bank for those with big career ambitions.