Problem Manager (m/f/x)Division Payment & Risk Problem Manager (m/f/x)Division Payment & Risk …

Wirecard Bank AG
in Aschheim, Bayern, Germany
Permanent, Full time
Be the first to apply
Wirecard Bank AG
in Aschheim, Bayern, Germany
Permanent, Full time
Be the first to apply
Problem Manager (m/f/x)Division Payment & Risk
Your tasks
  • Ownership of the Problem Management process within the devision
  • Responsibility of the problem during its life cycle
  • Set-up interfaces with incident, problem, change, configuration and release management within different devisions worldwide
  • Manage problem tickets
  • Monitoring of the efficiency and effectiveness of the problem management process and actively work on improvements, manage problem tickets
  • Providing reports and KPIs to management

Your profile
  • Bachelor's degree or educational equivalent in Computer Science or Information Technology field, or several years of equivalent work experience
  • Work experience in a customer facing professional service organization with experience in incident & problem management, customer management, business processes
  • Required knowledge of working with ITSM applications, preferable BMC Remedy
  • Ability to work effectively in a technically complex and agile environment with multi-tier application architectures, experience with service delivery
  • Project management and site reliability engineering experience desirable
  • Excellent customer service and communication skills, fluent verbal and written communication skills in English

This is what we offer
  • Challenging and diverse tasks with scope for introducing your own ideas and experience
  • An excellent working atmosphere in a highly-motivated and successful team with an international company culture
  • Further professional and personal development at one of the world's leading providers of payment processing
  • An attractive salary as well as long-term prospects and a chance for promotion in a successful company that is growing strongly
  • A modern workplace with additional company benefits such as a canteen, fitness area, incentives and staff events

Become part of our success story. Become part of a highly qualified team, united by a vision: to make payment happen.
Have we awakened your interest? If so, please use our short online form to send us your application.