Product Owner SAP C4/HANA (f/m/d) - Customer Care & Customer Experience for Sales and Service Product Owner SAP C4/HANA (f/m/d) - Customer Care  …

Deutsche Börse AG
in Frankfurt am Main, Hessen, Germany
Permanent, Full time
Last application, 22 Jan 20
Deutsche Börse AG
in Frankfurt am Main, Hessen, Germany
Permanent, Full time
Last application, 22 Jan 20

Deutsche Börse Group is one of the largest exchange organisations worldwide. It organises markets characterised by integrity, transparency and safety for investors who invest capital and for companies that raise capital – markets on which professional traders buy and sell financial instruments according to clear rules and under strict supervision. With its services and systems, Deutsche Börse Group ensures the functioning of these markets and a level playing field for all participants – worldwide.

However, Deutsche Börse Group's products and services are by no means limited to trading “as such”: its business areas cover the entire value chain in the financial services sector, ranging from pre-IPO services and the admission of securities, through trading, clearing and settlement to custody services and other financial instruments, along with collateral and liquidity management. Additionally, the Group provides IT services, indices and market data worldwide.

Group Company: Deutsche Börse AG


Product Owner SAP C4/HANA (f/m/d) - Customer Care & Customer Experience for Sales and Service 

Full-time | Permanent


Field of activity

Corporate IT of Deutsche Börse Group is in charge of end user workplace experience, voice & communication, application development and operations for all group processes such as Financial Core, Customer Care, Control & Corporate Processes, as well as Deutsche Börse Group's Reference Data Platform. We also develop and operate our Enterprise Analytics and Digital Boardroom which are the core of sharing and measuring our group's success.

Our mission is simple – Make IT Run!

We are passionate in running our existing IT landscape and exploring every day what makes DBG as a company, and thus all our colleagues, run better – simplify and automate processes, use modern technology and devices, and make collaboration fun. We are driven by user experience, performance, stable operations, and a high degree of Information Security and Compliance.


Tasks / Responsibilities within Corporate IT of Deutsche Boerse Group (DBG):

  • Design next generation user experience for external clients as well as all internal client-related functions (Sales, Client Services, Operations)
  • Design next generation customer lifecycle for DBG with low-touch processes like onboarding, know-your-customer, sales automation, interaction
  • Build and extend C4 as a platform that fully integrates into DBGs S4/HANA target picture that allows further automation like AI/ML, self-learning, and seamless experience
  • Process re-design and simplification (back to standard) jointly with internal clients, and build an integration into the existing landscaope for customer / financial industry specific needs;
  • End-to-end project delivery in scope, budget, timeline, and stakeholder management
  • Continuous collaboration and communication into the organization, internal client teams, and up to C-level
  • Ideally: experience in working in a regulated environment (Financial / Insurance Industry, Public services)


Qualifications / Required Skills:

  • 15+ years experience in software industry with background in market leading Software-as-a-Services solutions like SAP, Salesforce, Workday, or others;
  • Thereof at least 10+ years experience in customer care project implementations of medium / high complexity, with proven background in SaaS-solution implementations
  • Product management background with end-to-end responsibility of project delivery and hypercare phase, client training, communication & collaboration
  • Strong process orientation and client focus, including constant benchmarking and measurement of delivery;
  • Experience in agile project methodologies and reporting – both IT internal as well as ambassador on the client side;
  • Strong presentation skills to internal and external stakeholders up to C-Level – simple, smart, convincing


Dedication, team and communication skills, flexibility as well as competent handling of MS Office applications round out your profile. There are numerous good reasons to work for us: responsibility at an early stage, attractive social benefits, an international working environment and a broad variety of career opportunities. Applications from disabled persons are welcome.

Are you interested in working with a pleasant and very dedicated team? Convince us with an appealing application. Please use our online application portal.

Deutsche Börse Group, Human Resources