Application Production Support Analyst Application Production Support Analyst …

Keyteo Consulting
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 04 Jun 20
Keyteo Consulting
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 04 Jun 20
KEYTEO, a French IT Consulting group based in Hong Kong is hiring a new permanent Consultant to work as Application Production Support Analyst for one of its clients leader in the banking industry.

Act as a key member in Prime Services and Financing Application Support group providing production support on Front Office Pre&Post-trade activities.


·       Be responsible for the applications support of Equities & Derivatives Trading and Sales business, focus on the Cash Equity related system platform including OMS, EMS, Fix Engines, algorithm trading, smart order router

·       Required to support internal clients, troubleshoot and diagnose functional and technical issues in the production environment.

·       Management and tracking of daily production problems and user request; ensure effective and timely resolution and communications to the client; report bugs back to local / overseas development teams; enhance legacy Excel VBA if necessary.

·       Conduct system Quality Assurance test, perform deployment or upgrade of mission critical applications.

·       Ensure adequate performance and operation of the systems - monitor the performance⁄ operation, diagnose and address any problems.

·       Work closely with software vendors and development teams, business analysts, architects and infrastructure teams to enhance existing platform. eg: resilience, BCP, system performance and low latency.

·       Drive regular performance review with counterparty on different pricing and referential systems worldwide. Conduct regular or ad-hoc pricing performance analysis by extracting data from different databases, automating using Unix and Excel scripting.

·       Follow ITIL Application Support methodology to carry out incident and system change management procedures.

·       Provide system and process documentation.

·       Shift duty, weekend and holiday work are required.


Essential Technical Knowledge/Skills :

·       Good client management and interpersonal skills

·       Good communication and coordination skills

·       Knowledge FIX, algorithm trading strategies, market practices in Asia

·       Technical knowledge on Excel VBA

·       Solid scripting and automation skills required using python and shell scripting

·       Good SQL skill on Sybase and Oracle

·       Experience with system monitoring

·       Reliable and good attention to details


Qualifications and Experience :

·       University qualification preferably with IT major.

·       Solid experience on supporting trading floor

·       5 -8 years of experience desired