COO - Client On -Boarding Case Manager - Associate/ AVP
Client Onboarding provides comprehensive Know Your Client, New Account Opening, Client Reference Data Analysis and Services; and Data Management solutions within relevant DB systems for Global Markets (GM), Global Transaction Banking (GTB), and Corporate Finance (CF).
Roles and Responsibilities:
Act as the single point of contact for the Business, managing the end to end onboarding process for new client adoptions and product/business extensions across all three business lines (GTB, CM, and CF), ensuring outputs are of high quality, and delivered in timely manner
Perform first screening on documentation to ensure client adoption adheres to DB's Global Compliance requirements, specific country KYC & regulatory requirements and Key Operating Procedures
Manage escalations and face off to key stakeholders
Manage risk effectively by ensuring timely and precise escalation and handling/monitoring of issues including identification of root cause and coming up with resolutions
Effective pipeline prioritization
Develop and produce critical metrics and reports that provides transparency on team's performance and Business intelligence
Monitor and track exceptional/conditional approvals, audit and regulatory items until closure
Adhere and implement process changes/improvements especially on regulatory items
Work on data clean up initiatives, remediation, re-engineering projects.
Drive continuous process improvements within the team
Assist to implement new products, new regulatory requirements, and change policy via formalizing the process flow, KOP update and training
Ensure Business Continuity Management functions are compliant
Ensure key operating and desktop procedures are kept updated
Develop, train and guide junior members of the team
Promote a client centric environment with high discipline and tight control
Skills & Qualifications:
Attention to details
Flexible, able to adapt change, open minded, and excellent team player
Strong communication skills both written and oral via various media i.e.
E-mail, phone, face to face and conference calls
Proven ability to manage different stakeholders
Proven ability to manage multi tasks, aggressive deadline, work under high pressure
Ability to drive for result persistently
Ability to articulate issues on a structured manner, and identify root causes
Strong interpersonal, analytical, problem solving, negotiating, influencing skills
Ability to work in virtual global teams and a matrix organization
Strong decision-making and conflict resolution skills
Willing to take ownership and work independently with minimal supervision.
Strong knowledge on AML, KYC and regulatory requirement like PI classification, FATCA, EMIR, MIFID and Dodd Frank
Relevant experience in Client Onboarding
Strong background in Client Service
Deep understanding of the investment banking industry
Knowledge on account documentation review
Understand the key risk and control issues in client onboarding
Experience on client data programs preferred
Project management experience either around process re-engineering or system enhancements an advantage
Experience in KYC management systems as well as competency in Excel, Word and PowerPoint.
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
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