Chatbot Trainer Chatbot Trainer …

AIA International Limited.
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive package
AIA International Limited.
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive package
The Chatbot Trainer will build, modify, test and maintain Chatbot applications on multiple user platforms.

Roles and Responsibilities

Chatbot Training and Conversation Experience Review

  • Identify trends / patterns in customer interaction and non-speech data that present opportunities for improvement to operating efficiencies, customer experience, and process improvement
  • Manage the process of reviewing and maintaining the Chatbot conversational experience
  • Monitor the performance of Chatbot, frequently review key metrics and reports, make updates to existing conversation experiences based on review of customer interactions
  • Define recurring questions that can be handled by Chatbot and improve the dialogue flow to handle such questions
  • Correct and re-train failed or misunderstood dialogues to improve the learning and training of Chatbot and optimize the overall experience

Other responsibilities

  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements

 

Job Requirements

  • Tertiary education graduate in any discipline, or secondary education graduate with 2 years working experience.
  • Experience designing, developing and deploying conversational virtual assistants
  • Knowledge and understanding of ML / AI / NLP
  • Familiar with utterances, entities, intents, classification, annotation, business rules and APIs
  • Fluent in verbal and written English and Cantonese
  • Basic insurance and pension knowledge would be definitely an advantage.
Close
Loading...