• Competitive
  • Hong Kong
  • Permanent, Full time
  • Citi
  • 2019-08-19

HR Shared Service - Operation Support Analyst

HR Shared Service - Operation Support Analyst

Human Resources Operation Support Analyst 2
Payroll Management & Compliance
• Coordinate the payroll process and ensure compliance with established financial, legal and/or administrative requirements.
• Reconcile account balances for the purpose of maintaining accurate account balances and complying with related policies, practices and/or regulations.
• Lead and coordinate reconciliation of monthly staff pay, bonus payments and tax.
• Investigate discrepancies of payroll information for the purpose of ensuring accuracy and adherence to procedures prior to processing.
• Maintain a wide variety of payroll information with 100% accuracy, ensure information is filed and recorded in written and electronic formats for the purpose of providing an up-to-date reference and audit trail for compliance.
• Respond to written and verbal inquiries with regards to payroll issues.
• Preparation of ad hoc reports as required.
Relationship Management
• Respond promptly to customer queries and reaches satisfactory resolution. (proactive, anticipate, customer expectations).
• Communicate payroll related information and update HR and staff.
• Communicate with payroll vendor for the purpose of ensuring accurate processing of payroll.
Process Improvement
• Continuously review payroll processes to ensure efficiencies are maximized at all times.
• Understand and anticipate customer needs and expectations and translate them into payroll practice.
• Keep up-to-date with financial, IT practices and legal requirements and update payroll processes to align with new requirements.
• Participate in process improvement projects and implement global initiatives on a local level.
Qualification
• Graduate of Finance, Accounting or any Business related courses.
• At least 5 years Payroll related experience, with several years of people management responsibility.
• Knowledge of Hong Kong payroll and tax, with very good understanding and knowledge in identifying risks and implementing controls.
• Demonstrated ability to respond promptly, thoughtfully and effectively to changing work environments, changing priorities, and new situations. Knows the importance of constant feedback to supervisor and customers.
• Ability to multi-task, influence others, possess analytical and problem solving skills and a consistent record of on time delivery.
• Effective time management, documentation and organizational skills.
• Must possess good English communication skills (both verbal and written).
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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - HK------------------------------------------------------
Time Type :Full time------------------------------------------------------
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