IT Services & Operations Director - Leading Financial Institution IT Services & Operations Director - Leading  …

Pinpoint Asia Limited
in Hong Kong
Permanent, Full time
Last application, 13 Jan 21
Excellent Remuneration
Pinpoint Asia Limited
in Hong Kong
Permanent, Full time
Last application, 13 Jan 21
Excellent Remuneration
Posted by:
Danny Kwan • Managing Consultant at Pinpoint Asia Limited
Posted by:
Danny Kwan
Managing Consultant at Pinpoint Asia Limited
Our client, a leading financial institution is looking for an IT Services and Operations Director to lead their IT Services Management, Oversight, and Operations. It is a key position with the Senior IT Executive to face off to technology business management.


  • Work with the IT, Business, and Operational IT stakeholders at all levels. Build effective communication and coordination between various business units. 
  • Deliver and maintain technical support including Desktop and VIP Support. 
  • Provide reporting on availability, continuity, audit, and capacity aspects of service management and acting as a point of escalation for significant service-related issues. 
  • Provide guidance on best practice service management ensuring that critical IT services are supported and maintained to the highest level of standard. 
  • Review existing Operational model with existing processes and procedures to smooth and effective Cloud On-perm Integration. 
  • Review and manage disaster recovery methodology on high availability zone failover and cross-region disaster recovery arrangement. 
  • Make judgment calls on problem and change, ability to drive the change forward, and tracking the resolution across the IT services group. 
  • Ability to look at the analytics, process, and make changes to the existing models. 
  • Executes strategic resource planning, leads management activities.
  • Provide leadership on Services Desk and Services Management teams. 


  • Strong technology leaders across IT Strategy, Operations, and IT Services. 
  • Strong technical knowledge and understandings in Clouds, Servers, Network, and Enterprise Infrastructure operations. 
  • Experience in managing IT Services and Support functions. 
  • Experience in driving enterprise technology demands and services. 
  • Lead a large technology IT Services and Operations. 
  • Strong understanding of internal processes and the ability to bring and navigate expedited outcomes. 
  • Strong organizational structure, resources management, and people management experience to drive regional IT Services and Operations.
  • Strong ITIL Service Management knowledge and experience. 
  • Strong influencing power to work with senior leaders and stakeholders.  
  • Excellent communication skills in English and Chinese (Cantonese / Mandarin)

If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Danny Kwan at and put IT Services & Operations Director - Leading Financial Institution in the subject header.

Data provided is for recruitment purposes only.

Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment

We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results. 

Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.

To see all our open jobs please reach out to us at (EA License # 62713) 

We are also seeking top-calibre candidates for the following exciting roles:
1) Project Manager (Technology Transformation) - Leading Insurance Group 
2) Scrum Master - InsurTech Transformation Platform
3) Full-stack Developer (JavaScript/TypeScript) - Fast Growth Crypto Hub


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