IT Support Specialist / IT Support Officer
- Hong Kong
- Permanent, Full time
- Optimum Solutions , EA Licence No: 07C3330
- 24 May 19
For a reputable Investment Bank support users and provide solutions for software and hardwares, mobile devices etc.
- Provide on site technical support for different applications, systems and hardware by internal business users.
- Work with the On Site Team, closely with the business users to troubleshoot, diagnose and resolve hardware problems e.g. desktop, monitors, Multimedia, Video Conferencing
The Ideal Candidates:
- 2 to 3 years experience working in Banking / Financial Industries
- Solid knowledge of desktop hardware, telecom, multimedia etc
- Ownership of issues and prompt escalations
- The candidate needs to follow up closely with the cases, track the status and complete multiple tasks
- Good knowledge and troubleshooting skills of Windows 7, Linux and Citrix.
- Direct contact with end users on a daily basis
- Must be responsive and able to efficiently document all working tasks and outstanding issues
- Good communication skills