Manager, Customer Contact Centre (Sales Management) - Hang Seng Bank (HK)

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Hang Seng Bank Limited
  • 25 May 19

Manager, Customer Contact Centre (Sales Management) - Hang Seng Bank (HK)



A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Manager, Customer Contact Centre (Sales Management)

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Manager, Customer Contact Centre (Sales Management).

Principal responsibilities:

  • Lead the sales management function of Customer Contact Centre, be accountable for the business strategies and sales development as a core driver for the contact centre revenue source
  • Drive and implement contact centre revenue generation initiatives. Make decision to prioritise business initiatives with right balance of business impact and team capacity
  • Engage proactively with stakeholders of business and supporting teams, build effective partnership to drive business initiatives
  • Identify areas of improvement on contact centre sales operations and sales administrative area to ensure effective process and quality deliverables
  • Coordinate and implement RBWM Sales Incentive Framework for Customer Contact Centre
  • Manage and grow team members through effective coaching, skill uplift and career development


Qualifications
Requirements:
  • University degree in Business Administration or other relevant qualifications
  • Minimum of five years' banking experience, preferably with good knowledge of sales management and contact centre operations
  • Demonstrate leadership and communication competencies
  • Good interpersonal and negotiation skills
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage
  • Proficiency in PC applications including Word, Excel, PowerPoint
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
(Candidates with less experience will be considered for the position of Assistant Sales Management Manager)