Senior Operation Manager (Policies, Procedures and Delivery)

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Bank Of China (Hong Kong) Limited
  • 14 Nov 18

Senior Operation Manager (Policies, Procedures and Delivery)

Responsibilities:

  • Establish and enhance policies and procedures in respect of retail banking business to ensure full compliance with external regulatory requirements, internal bank policies and operational risk control;
  • Ensure AML compliance level with local rules and regulations as well as keeping abreast of company policies;
  • Perform regular review of end-to-end processes and identify areas for improvement to ensure quality customer experience;
  • Liaise and collaborate with different business units to design, review and unify the operation and system workflow to ensure the consistency in customer experience;
  • Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness;
  • Monitor the operations to ensure efficiency as well as compliance with the Bank's policies, related banking ordinances, and other regulatory requirements;
  • Provide advisory support on procedural issues on retail banking business;
  • Monitor and support on centralized processing of AML related customer reviews;
  • Ad hoc projects
Requirements:
  • University graduate in Business Administration, Economics, Finance, Marketing or other related discipline;
  • Minimum 5 years' retail banking experience in procedure formulation, process improvement or project management, preferably in AML / compliance related exposure ;
  • Strong understanding on retail banking operations with knowledge of banking environment and regulatory requirements in Hong Kong
  • Self-motivation with excellent interpersonal, communications and presentation skills;
  • Proficiency in spoken and written Cantonese, English and ideally Mandarin.
  • Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing

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