User Experience Design - Senior Manager (Research focused) User Experience Design - Senior Manager (Research  …

Hays Digital Technology
in Hong Kong
Permanent, Full time
Be the first to apply
Negotiable
Hays Digital Technology
in Hong Kong
Permanent, Full time
Be the first to apply
Negotiable
Hays Digital Technology
Looking for an experienced User Experience/ Research person to join a global insurance company.

Looking for an experienced User Experience/ Research person to join a global insurance company.

Your new company

This is a well-known Insurance company. You get to supports their digital transformation project.

Your new role

  • Independently execute and manage tests to validate hypothesis and uncover insights
  • Lead the decision to apply the correct methodology to different projects and stages to achieve insights in the most efficient manner.
  • Work with stakeholders to clearly define and prioritize user research questions and lead the creation of research materials
  • Work with local stakeholders and relevant platforms to coordinate all the logistics to carry out the planned research activities
  • Manage Insights and UX Strategy activities of assigned projects for on-time delivery
  • Able to handle multiple projects concurrently while balancing project work in terms of priority to the Business
  • Lead and manage articulated research timelines from planning to execution to reporting
  • Independently manage third party research vendors including assessing commercial requirements and logistics.
  • Independently propose clear and effective research plans and reach consensus with stakeholders


What you'll need to succeed

  • At least 10 years in the user experience research / design field with 4 to 5+ years' experience working in user research and customer experience strategy in medium to large organizations, ideally with experience in financial services.
  • Deep knowledge and experience a design thinking practitioner with solid knowhow / hands-on experience of UX processes, and proven customer-centered design methodologies.
  • Service Design knowledge and exposure, ideally with hands-on experience .
  • Experience with shaping a client centric digital transformation mandate through to articulating the strategy and managing the priorities through to execution.
  • Ability to successfully manage and deliver on multiple projects / initiatives with tight timelines in a fast-paced environment.
  • University or advance degree in relevant domain such as psychology, user experience, business, marketing, communications, human-computer interaction.
  • Business minded and oriented Excellent communication skills - written and verbal
  • Strong interpersonal skills and ability to develop relationships to influence change
  • Creative problem solving skills with excellent analytical abilities and desire to innovate
  • Passionate about the co-creation and collaboration process.


What you need to do now

If you're interested in this role, click "apply now" or for more information and a confidential discussion this role or to find out more about IT and Digital opportunities contact Carina Choi at +852-2230-7437 or Carina.Choi@hays.com.hk Follow Hays for the most up-to-date career advice and insights on the world of work: https://www.linkedin.com/company/hays

Company Overview

We are Hays, the leading global experts in qualified, professional and skilled recruitment. The 11,000 people we employ around the world partner with clients and candidates to power the world of work.
Every day our expert consultants help thousands of candidates find their next role, and they also help clients reshape workforces and deal with talent shortages. Last year we placed 77,000 people in permanent jobs and 244,000 people into temporary roles.

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