IFDS Transfer Agency, Investor & Distributor Services - Vice President IFDS Transfer Agency, Investor & Distributor  …

State Street
in Kilkenny, Leinster, Ireland
Permanent, Full time
Be the first to apply
Competitive
State Street
in Kilkenny, Leinster, Ireland
Permanent, Full time
Be the first to apply
Competitive
State Street
IFDS Transfer Agency, Investor & Distributor Services - Vice President
The role will be responsible for driving and leading the activities of the IFDS Transfer Agency Investor and Distributor Services team - with a primary focus on enhancing the client & investor service experience, client relationship management, setting department strategy, change management, resource planning & development and risk reduction.
  • LEADERSHIP
  • Direct and manage the IFDS Ireland IDS team and continue to build a culture of first class client and investor service delivery across all aspects of IDS with ongoing focus on risk reduction and efficiency.
  • Responsible with your Peer/s for setting and achievement of goals for the IDS group.
  • Exercise concrete oversight within the department and make sound operational decisions.
  • Create an environment that is flexible and adaptable to Change.
  • Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven
  • Adhere to company values of Professional, Accountable, Client Focused, Excellence and Leadership in all tasks and interactions
  • Ensure participation in the completion and implementation of department wide projects as required and lead local team initiatives as required.
  • CLIENT RELATIONSHIP
  • Build and develop a strong client relationship management discipline.
  • Provide leadership and direction to Operational managers. Manage and resolve complex and unusual operational and managerial problems what may be referred to you.
  • Promote the organisation's capabilities to clients and identify additional business opportunities
  • Continually look for opportunities to enhance the client service experience and prevent client issues arising.
  • Foster an environment where procedures and policies are adhered to and procedural changes are introduced to enhance the performance of the group.
  • Ensure that teams are meeting deliverable and provide support to ensure that goals are met.
  • RESOURCE MANAGEMENT
  • Identify and secure resources required by the IDS department.
  • Actively support the overall organization and Transfer Agency Training Plan
  • Utilise management information to assist in managing both clients and resources
  • Focus on development opportunities for your direct reports and ensure a focus on operational management within the department
  • Using corporate Performance review tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports
  • RISK & REGULATORY
  • Ensure compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organization
  • Promote and drive risk awareness, assessment and control within the department.
  • Understand the risk environment within the department and manage appropriately.
  • Ensure the implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements where required.
  • COMMUNICATION
  • Provide regular feedback to managers and more senior colleagues with regard to status of client relationships.
  • Lead and contribute to operational, client, risk, audit and regulatory meetings as required. Understand the risk environment within the department and manage appropriately

  • Knowledge, Skills and Experience Required

  • Excellent administrative organisational and business support skills with the ability to multi-task and to work calmly under pressure.
  • Excellent working knowledge of MS Office suite including Word Excel and PowerPoint
  • Strong written & verbal communication skills
  • Possess excellent organisational planning and co-ordination skills.
  • Ability to work accurately to tight deadlines
  • Proactive and able to work independently and as part of a team
  • Comprehensive procedural technical and product knowledge of the Transfer Agency business is required.
  • Typically candidate will have previous experience in a similar environment including experience in a management capacity.

  • Core Competencies
  • Accurate and Precise
  • Team Oriented
  • Organised
  • Personable
  • Flexible
  • Self-reliant
  • Enthusiastic
  • Excellent communications skills
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