MY - Manager - Technology – Deloitte Digital – Salesforce – Technical Architect
What impact will you make?
At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and society. Whatever your aspirations, Deloitte offers you unrivalled opportunities to realise your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.
So what are you waiting for? Join the winning team now. Work you'll do
As a Manager within Deloitte Digital, we need you to lead, manage industry sales target, plan, guide and deliver business growth in the Salesforce platform. You'll be working alongside industry team and other agency disciplines, setting client vision, solving business problems with a mix of business, innovative and technical expertise. It's how we outclass the competition and create the best digital experiences. You'll:
•Working alongside the wider team, lead the overall technology solution, planning and estimation for complex projects.
•Drive innovation and continuous improvement in design and delivery practices of our solutions, including Salesforce best practice in the implementation of client solutions.
•Manage the delivery teams to deliver full Salesforce lifecycle implementations, with a focus on the client success but awareness of other wider business and technology focused delivery considerations.
•Act as a role model for the team by always demonstrating the highest standards in business, digital led transformation.
•Conduct quality reviews of our implementation to ensure they meet our high standards.
•Lead end-to-end pre-sales activities.
•Provide leadership and support for delivery teams and staff in local offices. Your role as a leader
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Managers across our Firm are expected to:
•Understand the goals of our clients and Deloitte and align our people to these objectives, setting clear priorities and direction.
•Influence clients, teams, and individuals positively. Leading by example and establishing confident relationships with senior stakeholders.
•Delivers exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.
•Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make. Requirements
•6+ years CRM experience with a minimum of 4 years on the Salesforce platform.
•At least 4 full life-cycle Salesforce implementation with strong expertise as well as certifications in 2 of the following modules: Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, Force.com, Apttus.
•Lead technical design sessions with client's technical team/architects; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states.
•Strong understanding of Agile / Iterative delivery methodology.
•Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.).
•Understanding of systems architecture and ability to design scalable performance-driven solutions.
•Familiarity with platform authentication patterns (SAML, SSO, OAuth).
•Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
•Responsible for deliverable for project. Capacity plan for specific plan, managing the development team.
•Ensure utilization of staff is optimized by tracking individual team member forecast
•Allocating resources and responsibilities across the team to deliver business results and develop team members.
•Responsible for supporting quality programs throughout the entire SDLC period.
•Experience with Wave Analytics, Lightening, Blue Kai, Eloqua, Exact Target or Marketo will be a bonus.
•An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
Positions may be based in Malaysia
but project locations could be anywhere in the Asia-Pacific Region.
Due to volume of applications, we regret only shortlisted candidates will be notified.
In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.
Requisition code: DCSE-165524-2019