Manager - Customer Experience Management (CX) Manager - Customer Experience Management (CX) …

CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 17 Jun 19
Competitive
CIMB Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Last application, 17 Jun 19
Competitive
Manager - Customer Experience Management (CX)
  • Assist Head, CX Culture Activation to work closely with country CX counterparts to drive its strategy and framework, to ensure they are in alignment with Group CXM strategy and initiatives

  • Design content and mechanics for all strategic initiatives and/or core activities in order to inculcate the culture of customer centricity

  • Provide support to implement Group CXM programmes and initiatives, including logistics coordination, budget & produce communication materials

  • Facilitiate and provide timely tracking of program status and highlight any possible issues/concerned on timely manner

  • Build collaborative working relationship with key stakeholders in order to effectively execute group-wide CX programmes and campaigns


Qualifications

At least 4 years of working experience in the banking industry, preferably with service related experience

Core Competencies
  • Resourceful and proactive in seeking out information and fulfilling time-sensitive requests
  • Well-organised with a meticulous attention to details
  • High resiliency with a passion for teamwork
  • Creative and able to think out of box
  • Ability to create an environment that values, supports and rewards collaborative efforts
Technical/Functional skills
  • Basic knowledge of banking practices, products and regulatory environment
  • Strong professional written & verbal communication skill in English
  • Solid Microsoft Office competencies (Word, Excel & PowerPoint)


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