Head of Client Services

  • GBP88000 - GBP135000 per annum
  • Marsa, Il-Marsa, Malta
  • Permanent, Full time
  • Michael Page Offshore
  • 03 Jan 19

Providing service and commercial leadership to the business, to ensure that daily customer operations, are running smoothly and effectively, while acting as a critical information link between the market, customers and the rest of the business.

E-gaming and online gambling industry leader with a growing office in Malta.

Description

  • Develop and execute the in-year client services strategy, aligned to the business, operations and product strategies
  • Manage the planning, implementation and evaluation of the firm's customer service standards framework, spanning all operational hubs
  • Strategic point of contact and escalation for key customers through building strong personal relationships
  • Develop, along with the individual hubs, a comprehensive corporate hospitality strategy, designed to maximise customer engagement and build relationships

Profile

The successful Director of Client Services will possess -

  • A deep understanding of managing a function which provides IT services to a number of different divisions.
  • Solid understanding of customer management
  • Ability to work across multiple functions
  • Outstanding communicator, both written and verbal, with an ability to simply and concisely explain complex issues
  • Exceptional leadership, business and interpersonal skills
  • Ability to work to tight and often changing timescales.
  • Ability to manage multiple projects at the same time in a fast-paced environment.
  • Ability to set business targets, time lines, plans and financial targets
  • MOST OF ALL THIS INDIVIDUAL WILL BE COMFORTABLE WITH A RELOCATION TO MALTA.

Job Offer

COMPETITIVE SALARY + BENEFITS + BONUS + RELOCATION ASSISTANCE