Legal Knowledge and Learning Lead

  • Competitive
  • Amsterdam, Noord-Holland, Netherlands
  • Permanent, Full time
  • Accenture
  • 19 Nov 18

See job description for details

Job description
Job Specifications

The Legal Knowledge & Learning Lead will define and drive the overall vision for K&L. They will shape Legal's K&L strategy, policies, standards and approaches. They will set in place strategic plans and drive K&L uptake, quality, consistency and alignment of local country efforts. They will promote K&L cultures, and oversee the management of K&L, throughout Legal. In doing so they will advise key Legal stakeholders on K&L and act as an ambassador for K&L within Legal and the rest of Accenture.

Key Responsibilities

Architecting Legal's Knowledge strategic agenda:

  • Setting out the Legal Knowledge vision, philosophy and guiding principles.
  • Developing the Legal Knowledge strategic priorities (focus areas and goals over multiple years).
  • Putting in place Knowledge policies, standards and guidelines.
  • Designing the framework for developing, analyzing and reporting on Knowledge effectiveness and quality measures.

Evolving Legal's Learning & Development (L&D) strategic agenda, in conjunction with Accenture HR Talent and Learning:
  • Refining the Legal L&D vision, philosophy and guiding principles.
  • Establishing the Legal L&D strategic priorities.
  • Embedding L&D policies, standards and guidelines.
  • Revising L&D effectiveness and quality measures.

Driving the K&L strategic agendas through support for strategic planning, coordination and alignment of efforts. In doing so, driving greater consistency and effectiveness of K&L across Legal:
  • Working with Legal teams to help them understand the K&L strategic agendas; to prioritize allocation of resources (including appropriate individuals to be Knowledge Champions and L&D Champions); and to assign accountabilities to these resources.
  • Supporting the Champions in developing and executing K&L strategic plans, in assessing the current maturity of K&L activities and understanding the requirements for gap closure.
  • Working with the Champions to identify potential issues and areas for improvement; to scope pragmatic solutions; and to disseminate lessons learned and best practices.

Managing the development of the K&L operating model:
  • Identifying resourcing gaps within K&L core team and Champions; supporting gap closure; mentoring high-potential resources and ensuring their progression.
  • Promoting use of cost-effective K&L resources, nearshore and offshore.

Identifying, creating, facilitating and executing K&L investments:
  • Working with the Champions and Legal Technology team to ensure greater uptake of existing global K&L platforms (particularly Legal Connect); and to develop, design and deliver other platforms that address priority functional gaps in a user-friendly, flexible and integrated manner.
  • Providing a strategic view on the further development of K&L systems and practices; taking the lead in implementing new ideas and solutions.
  • Ensuring best use of Legal's K&L budget.
  • Overseeing sourcing and vendor management for K&L services provided by third parties.

Developing and promoting K&L cultures by facilitating engagement and communication across Legal.
  • Overseeing active engagement with the Legal teams and influencing them to collaborate and contribute towards K&L initiatives.
  • Building a vibrant K&L community through targeted forums, events and networking activities. This community will include K&L Champions across Legal, the core K&L team, representation from HR and other parts of Accenture as required.


Basic qualifications
Qualifications and Experience Required
  • Undergraduate degree required.
  • Legal professional status (licensed attorney or equivalent) preferred.
  • Minimum of 8 years working experience within law firms and/or legal environments.
  • Within these environments, experience of heading up or holding a senior Knowledge Management functional position. This includes experience of developing and deploying Knowledge strategies, policies and initiatives.
  • Also, within these environments, notable exposure to L&D matters such as role-based competency, learning strategies and the various components of learning architectures including learning solutions, approaches, programmes, technology and core processes.
  • Experience of Knowledge technology projects, grounded in a good understanding of technology and its potential to impact the delivery of legal services. Experience of L&D technology projects preferred.
  • Experience of working with senior management and/or board members on strategy, planning, design or major implementation projects.
  • Experience of leading and managing teams.

Skills Required
  • Strong evaluation and problem-solving skills: able to identify the real issue, and to anticipate requirements and potential consequences.
  • Logical reasoning: able to demonstrate rationale behind any recommendations and achieve consensus around proposed outcomes
  • Outstanding spoken and written communication skills: able to deal confidently, tactfully and appropriately with people of different disciplines and at all levels of the organization
  • Strong influencing and negotiation skills: able to build strong relationships with multiple global stakeholders quickly via virtual tools; listen, understand and respond to any concerns.
  • Prioritization skills: Comfortable working within a large and complex environment with multiple stakeholders and interest groups. Able to dynamically manage changing (and often competing) requirements from these stakeholders.
  • People development: Able to build effective teams, uses opportunities to coach and support others to build skills and confidence.
  • Task management: Professional and organized approach to delivery. Able to work under pressure and to tight timescales, with minimal supervision.

Personal Qualities Required
  • Strategic thinking and innovation: Able to think strategically but also willing and able to roll their sleeves up and do whatever is needed to achieve key business objectives, diving into detail where necessary.
  • Influence and communication: Able to be highly credible and persuasive, influencing key stakeholders and effecting change with or without direct reporting authority.
  • Collaboration: Able to work well with others, to build strong relationships, to share knowledge and expertise to foster a sense of trust.
  • Drive: Commitment to getting things done, including self-sufficiency and the lack of need for detailed direction.
  • Flexibility: Ability to manage diary and working pattern to enable more interactions with global stakeholders.
  • Resilience: Able to manage emotions and take steps to manage workplace frustrations constructively; remaining calm and positive under pressure.