Support Analyst Support Analyst …

Standard Chartered Bank
in Makati City, Makati City, Philippines
Permanent, Full time
Be the first to apply
Standard Chartered Bank
in Makati City, Makati City, Philippines
Permanent, Full time
Be the first to apply
Standard Chartered Bank
Support Analyst
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

General Responsibilities
  • Assist in the review and preparation of individual Job Descriptions.
  • Recommend or suggest process improvement ideas through procedural and process reviews, improvement in technology and participation in activities / initiatives to increase productivity and efficiency.
  • Carry out other activities which may be assigned from time to time by Support & Other Banking Services Deputy Head, Support & Other Banking Head or CIB Operations Head or senior management.
  • Ensure compliance to all internal and external policies and regulations.
  • Vested with access to confidential confirmation
  • Acts as reliever for processing other Support & Other Banking Services functions in the absence of the primary job holders.
Reconciliation and Regulatory Reporting
  • Provide assistance to Processing Units for the timely and accurate reconciliation of accounts and resolution of float items relating to CIB Operations.
  • Acts as the extended arm of GRU in following up units with the resolution and queries in relation to GL accounts being reconciled by GRU.
  • Ensure that GL reconciliation activities are being done as required for each type of GL account are all accounted for and monitored for resolution in coordination with GRH, CIB Operations Units, Internal Departments and Country Finance.
  • As GRU Single Point of Contact (SPOC) designated by the Country CIO, ensure to liaise with GRU for all matrix related activities as the authorized person to advice any amendments to the current matrix.
  • Provide assistance to Processing Units for the timely and accurate reconciliation of accounts and resolution of float items relating to CIB Operations.
  • Ensures accurate and timely submission of regulatory, local and regional reports for CIB Operations
  • As Return Owners of Regulatory Reports:
    • Update Bankwide Inventory of Regulatory Returns
    • Update the Register for each Regulatory Return submitted to the regulators, providing accurate details on report, ownership and submission
  • As Data Owners of Regulatory Reports:
    • Review the Register to ensure that they are correctly tagged in returns for which they provide relevant data elements
Risk Management
  • Proactively monitor and manage operational risks, system risks and channel risks of the products and to escalate/highlight any potential and actual breakdown of controls to CIB Operations Head and Group via KPIs and risk exception reporting.
  • Facilitate cascades of new policies or changes in policies. Arrange training to Support & Other Banking Services ' team as needed.
  • Monitors and update outstanding Risk/Loss items under Support & Other Banking Services in coordination with Operational Risk Team and respective staff/officers.
  • Exercises vigilance against fraudulent transactions and identification of potential operational risks encountered during the conduct of daily support activities.
  • Ensures adherence to daily task list of critical functionalities and cut-off times.
  • Identifies and analyses inherent risks within the unit and explores ways of minimizing risk.
  • Ensure that control measures are in place in accordance with Key Control Standards set
  • To adhere to the agreed KCSA/CST plans and approach.
  • To identify and report all exceptions on non compliance with standard controls.
  • To identify and report all weaknesses inherent in the standard controls.
Business Continuity Plan
  • Contribute to the effectiveness of the department's BCP, actively participate in the BCP testing, providing timely feedback on BCP matters, and make themselves available during contingency situations. Should be fully conversant and knowledgeable of the most updated BCP and keeps a copy of the departments' call tree readily accessible at his/her place of residence.

  • Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include, account opening and review, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
  • To drive and take ownership of overall effectiveness of the Anti-Money Laundering regime in the business and ensure that appropriate local procedures and internal controls that interpret the Group Policy and Standards and the local law and regulations of Money Laundering Prevention are documented, implemented, maintained and monitored and that colleagues are adequately trained.
Health & Safety
  • Take the lead in ensuring compliance to policies and procedures of the Bank, including but not limited to Group and Local Code of Conduct, Health and Safety, Diversity and Inclusion and communicating to the team, the escalation process and approval process, in case of policy breaches.
  • Take responsibility in the health and safety (H&S) aspects within area of control. Making sure that effective arrangements are in place to manage incidents and emergencies. And that staff understand what actions to take in the event of any such emergency.
  • Ensure that employees are adequately trained and supervised. This training includes induction for new employees and those new to the area. Training also includes continuous education as required for employees to perform their tasks in a safe manner, i.e. they should understand the importance of reporting incidents and accidents.

Our Ideal Candidate
  • Sound judgment skills and influence to control the daily operations through coordination with related units in the Bank and compliance to laid down procedures and/or department manuals
  • Excellent organizational skills and proficiency in noting details
  • Good knowledge of banking laws, practices, regulatory guidelines and compliance
  • Excellent analytical skills required in order to make a good assessment of problems and issues and KPI trends
  • Excellent computer skills and proficiency in MS Office applications
  • Must possess ability to work efficiently in a high-pressure environment with tight deadlines and simultaneous activities going on within the department
  • Ability to keep self updated of activities and projects being implemented in the department and spot operational risk or service issues
  • Sound decision-making skills in authorizing/approving transactions pertaining to operations, and in streamlining working procedures and improving work patterns
  • Ability to recommend actions on resolving issues/problems.
  • Cognizant of Cost & Risk implications of all actions.

Apply now to join the Bank for those with big career ambitions.