Duty Production Manager Duty Production Manager …

Standard Chartered Bank
in Warsaw, Mazowieckie, Poland
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank
in Warsaw, Mazowieckie, Poland
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank
Duty Production Manager
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.




THE ROLE RESPONSIBILITIES

• Owns Major Incident Management Operations services and jurisdiction for western hemisphere
• Prioritization and workload coordination of the Poland Major Incident team
• Leads a consistent prioritised focus on customer experience and stability risks / issues.
• Is the critical interface for senior stakeholders for all things Major Incident Management.
• Lead and grow situational awareness across all facets of the bank.

OUR IDEAL CANDIDATE

• English to an excellent standard - both written & oral
• Strong ethics, loyalty and understanding of inclusiveness
• Ability to deliver consistent results under pressure
• Demonstrated - New Ways of Thinking 'apex' leadership
• 8+ years of exposure in IT Incident Management MUST be within a Tier 1 banking organization
• 8+ years of sizable team management - optimal workflow and workforce management
• Technology support experience in leading hardware / software SME L3 teams
• Extensive knowledge of IT Service Operations and ITIL Version 3 - 4 is desirable
• Experience in leading the management of complex and high impact situations
• Experience in analysis of technical problems and making a diagnosis quickly
• High degree of logical, analytical, & communication skills
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