Retail Banking: currently 1185 jobs.The latest job was posted on 22 Sep 21.
Retail banking jobs
Retail banking is the section of the banking world which deals directly with ordinary customers, offering current accounts, savings accounts, personal loans, debit/credit cards and mortgages.
Most retail banks operate a large online presence and have diversified into other financial areas too, such as car or household insurance.
Retail Banking Careers
At the most junior level, a retail banking role involves working within a branch, dealing with customers face to face and helping them with their everyday banking requirements.
As well as facilitating banking and handling straightforward banking administration, you will also handle customer complaints, and sell the bank's products.
There is a large base of support staff working in retail banking call centres, dealing with remote customer queries and troubleshooting customer problems by phone.
Retail banks frequently take on graduates, who are usually fast-tracked into management positions. Expect a training programme of approximately two years, before reaching branch management level.
Non-Customer Facing Positions
Retail banks are huge operations and there are opportunities for the complete range of back office staff, from HR managers to operational directors and IT staff.
Product managers and developers design new services for customers, while marketing staff implement promotional campaigns. Business analysts work on improving the bank's efficiency and profitability.
Risk management and risk appraisal are key retail banking functions. Risk managers may work in credit, advising whether to approve loans or mortgages. Fraud prevention officers work to protect customer's information, and in anti-money laundering roles.
Despite the growth in online banking, the retail banking industry is here to stay. The ordinary man on the street will always need financial services, so retail banking is seen as one of the more secure areas of financial employment.
Customer-facing roles may diminish in future years, as more and more people get on board with online or mobile banking, but opportunities for IT specialists and back-end staff will continue to grow.