AM/M, OSPL - Digital Platforms AM/M, OSPL - Digital Platforms …

OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
AM/M, OSPL - Digital Platforms
Roles and Responsibilities:
  • Perform day to day operations related to the online trading systems.
  • Function as a key point of contact for the customer service and account servicing team on day to day system enquiries and operations.
  • Monitor all incoming system issues reported and perform second level investigation.
  • Escalate unresolved issues to IT team and work closely with vendors to see through the issues until closure.
  • Propose and drive the system enhancement to streamline the current process.
  • Perform system testing for patches of the issues reported/system enhancements/regression.
  • Become the Subject Matter Expert (SME) to conduct training and briefing of the systems to large group of users including the sales person and end customers.
  • Assist the project team in UAT by writing and executing test cases and tracking defects till closure.

Reporting to:
  • VP, Digital Platforms


Qualifications
Requirements:
  • Bachelor Degree preferably in Business Information Science, or equivalent.
  • Excellent analytical skills with an ability to resolve issues independently.
  • Good communication skills in written and verbal.
  • Good stakeholder management and interpersonal skills.
  • Possess initiative, drive, and ability to work independently and be a good team player.
  • Preferably with working experience in financial services industry.
  • At least 1 year of testing experience for websites/mobile apps.
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