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AVP, Group Customer Experience & Advocacy, Group Channels & Digitalisation

United Overseas Bank
Singapore
Posted 1 day ago Permanent Competitive
AVP, Group Customer Experience & Advocacy, Group Channels & Digitalisation
AVP, Group Customer Experience & Advocacy, Group Channels & Digitalisation

Posting Date: 23-Jun-2022

Location: SG

Company: United Overseas Bank Limited

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department
The Strategic Communications and Customer Advocacy function works closely with all functions across the Group to protect and to promote the reputation of UOB. Through our thought leadership, stakeholder and community engagement programmes, we ensure that UOB's presence, relevance, insights and understanding are seen and felt by our colleagues and customers, wherever they are. We also strive to turn our customers into advocates through our consistent and considered approach in delivering reliable and distinctive customer service.

Job Requirements
  • Recognised university degree with at least 3 years of relevant experience in a large organisation.
  • Strong problem-solving and interpersonal skills with the ability to work and interact with different business and support units, and across the region.
  • Experience in improvement projects.
  • Effective communication (effective English and Mandarin speaking skills are required as candidate will need to converse with English and Mandarin speaking customers) written and presentation skills.
  • IT Savvy
  • Meticulous and thoughtful.
  • Independent, self-motivated and resourceful.


Job Responsibilities
  • Corporate liaison party for bank-wide coordination, monitoring, review of written replies and enforcing timely resolution of priority complaints (customers' issues received from Monetary Authority of Singapore (MAS), Association of Banks in Singapore (ABS), Minister of Parliament (MP), Press, CEO, Chairman, with emphasis on Financial Dispute Resolution Centre (FIDReC) and Financial Advisor's Act (FAA) related cases),
  • Preparation of reports to Senior Management
  • Identify and analyse problem areas and plan improvement initiatives to prevent recurrent customer issues in processes.


Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Job ID  777748710
ABOUT COMPANY
Singapore
24500 Employees Retail Banking
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territori...
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