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AVP, Team Lead - Domestic Payments & Services, Consumer Banking Operations, Technology & Operations

DBS Bank Limited
Singapore
Posted 4 days ago Permanent Competitive
AVP, Team Lead - Domestic Payments & Services, Consumer Banking Operations, Technology & Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

About the role
The incumbent plays an integral part in strengthening the bench strength of the Domestic Payments & Services Team with focus in People & Demand Management and will be involved in the Digital Transformation for Operations by participating and/or driving paperless initiatives.

Responsibilities
  • Manage the day-to-day operations in Domestic Digital Payments and provide effective coaching to improve team performance, efficiency and productivity
  • Streamline processes to achieve productivity gains and manage/drive process improvements
  • Perform UAT of the delivered functionality to ensure it meets the requirements, document issues and manage to resolution
  • Provide user support for system implementations including performing user live verification testing where required
  • Manage stakeholders in Business and Technology for various initiatives and ensure compliance to all local regulatory requirement, internal policies and guidelines
Requirements
  • Bachelor Degree in Banking & Finance or related field with proven experience in an operations management role, preferably in the domestic payments space
  • Strong oversight skills with excellent ability to delegate responsibilities while maintaining organizational control
  • Have an aptitude for learning new applications and new products
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Job ID  WD43346
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