Affluent Lifestyle Manager Affluent Lifestyle Manager …

OCBC Bank
in Singapore
Permanent, Full time
Last application, 18 Jan 22
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Last application, 18 Jan 22
Competitive
OCBC Bank
Affluent Lifestyle Manager
Roles and Responsibilities
  • The Lifestyle Manager will be the single point of contact for selected top-tier clients and provide support on their credit cards servicing and lifestyle management needs
  • The individual will need to provide proactive and customized account management services which includes lifestyle and account related services supported through a dedicated concierge team
  • The Lifestyle Manager will also be responsible for the acquisition and onboarding of affluent clients and work closely with colleagues from the various segments to ensure a seamless onboarding journey
  • The individual will be responsible to drive incremental card usage and spend within the assigned base; proactively assisting the cardmembers with any big ticket item purchase transactions and payments
  • The candidate will need to champion the service elements by reviewing and improving service standards offered by the product by working closely with internal and external partners


Qualifications
Requirements
  • Minimum degree holder or higher with a minimum of 3 years in sales, relationship, and service management experience
  • Have a keen understanding of the travel and lifestyle preferences of the affluent segment
  • An understanding of the luxury servicing space and awareness in the latest trends across dining, travel, entertainment, fashion, arts, sports, and events
  • A flair for building long-lasting customer relationships through your ability to carefully listen and your strong spoken and written communication skills.
  • Relevant customer service experience is a must
  • Ability to demonstrate strong decision making skills with excellent verbal and written communication
  • Strong attention to details and administrative capabilities
  • Outstanding problem solving skills with the ability to resolve complex customer service enquiries in a prompt, courteous and professional manner
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