Analyst, Business Analyst, Digital Services, Technology & Operations Analyst, Business Analyst, Digital Services,  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
Analyst, Business Analyst, Digital Services, Technology & Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
Candidate will be part of a regional project team as a business analyst in charge of
  • Discovery phase - to carry out user research, establish goals and defining success, understand and drafting out the user requirements for system enhancements
  • Lead users in the design of UI/ UX of proposed enhancements
    • Co-create with rapid wireframing together with stakeholders
    • Support user interface design
  • Work with implementation team to define the testing requirements and manage some of the test cases of critical functions
  • Work with different bank processing functions and country/ locations at the same time (across Asia region)
  • Disciplined in leading and managing issues or challenges. Build and maintain a high performing team by constantly
    • Identifying champions in stakeholder teams
    • Mentoring fellow stakeholder champions/ squad members to keep them motivated
    • Demonstrating excellent people management skills
Requirements
  • Degree in Business Administration / IT/ Engineering/ equivalent qualification.
  • > 5 years of work experience in customer servicing industry
  • Experience in FIGMA, MS-Excel or MS-Access database programming will be a great advantage
  • Balanced process/ technical background - Sufficient level of technical background to provide leadership to developers and to be able to accurately / objectively articulate and evaluate complex project risks and issues.
  • Ability to provide leadership to peers and collaborate with product owners to develop strategies and solutions to deliver processing saves/ value.
  • Proactive in approach, unafraid to roll up the sleeves to get the job/ tasks done. Manage complexity and ambiguity well.

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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