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Analyst, Card Ops - 12 months contract - CBD

Allegis Global Solutions
Singapore
Posted 4 days ago Contract To be disclosed

As Analyst– Card Ops, you will be able to work on and help service our customer base, learn new ways of working, and build delightful high-quality experiences for our customers.

Responsibilities:

Daily Operations

  • Liaise with Products and Technology when there is a breakdown in the process caused by system failures
  • Liaise with Customer Service for client requests related to Credit / Debits Cards/CASA , and handle any actions required arising from these client requests
  • Liaise with Customer Service for client requests related to CASA, and handle any actions required arising from these client requests
  • Handle queries from internal stakeholders including other functions and teams
  • Liaise with third parties including VISA and other vendors
  • Resolve discrepancies in daily automated reconciliations performed
  • Ensure SLAs on VisaCard payment settlements are met
  • Support Banking Operations Lead in operational planning and monthly reporting to management
  • Handle other ad-hoc duties as assigned by Banking Operations Lead
  • Manage customer offboarding process
  • Manage billing disputes (including chargeback)


Project-based Duties

  • Maintain the Card Operations process flows and standard operating procedures documentation
  • Work cross-function to participate in process improvement exercises and make recommendations for improvement
  • Participate in projects where required
  • Partake in UAT for Banking Operations systems where necessary


Requirements

  • Bachelor’s Degree with at least 1-2 years of experience in retail banking (back office operations).
  • Experience in transaction processing.
  • Has understanding of card products/ CASA and Visa / MasterCard processes
  • Detail-oriented and comfortable working in a start-up environment
  • Has good verbal and written communication skills
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