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Analyst, Cash Operations Investigation Specialist, Institutional Banking Group Operations (IBGO), Technology & Operations

DBS Bank Limited Singapore
Posted 2 days ago Permanent Competitive
Analyst, Cash Operations Investigation Specialist, Institutional Banking Group Operations (IBGO), Technology & Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels


Support & contribute towards the smooth operations of the IBG T&O SG Cash Ops remittance function, whilst ensuring adherence to established standards and controls
  • Investigate and resolve customers' remittances queries in accordance with the established service level agreement and payment guidelines
  • Work closely with business/service units, agent/correspondent banks to resolve remittance queries
  • Process failed remittances in accordance to procedures without compromising quality during the process
  • Adhere to agreed high service levels for turnaround time and industry /currency cut-off times
  • Ensure proficiency over established Standard Operating Procedures and compliance against all relevant policies, standards and guidelines
  • Timely reporting and escalation of risk events/incidents, control issues, suspicious transactions and presidential complaint for appropriate action
  • Contribute constructively toward improvement initiatives & projects in relation to risk management , process improvement, cost reduction etc.
  • Required to work on weekends to provide support for adhoc live verification tests
  • Ad-hoc duties assign by Team Manager
  • Good knowledge of remittance products and understanding of risk and controls
  • Good verbal & written communication skills as well as interpersonal skills
  • Team player with collaborative attitude
  • Possess good problem solving and analytical skills
  • Keen eye for detail
  • Ability to work with speed, accuracy in a fast pace environment
  • Ability to deliver under tight deadlines and work under pressure independently
  • Strong knowledge in intermediate Microsoft Excel skills (v-lookup, pivot table)
  • Possess high computer literacy skill to adapt to the various systems used in Cash operations
Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Job ID  WD66988
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