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Analyst, Customer Service Specialist (Inbound), IBGO BusinessCare, Technology & Operations

DBS Bank Limited Singapore
Posted 2 days ago Permanent Competitive
Analyst, Customer Service Specialist (Inbound), IBGO BusinessCare, Technology & Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

  • To answer all phone enquiries from customers on banking products, accounts and services in an effective and efficient manner.
  • To understand customer's needs and provide solutions.
  • To fulfil customer requests, ensuring total customer satisfaction .
  • To adhere to established escalation procedure and ensure all escalated cases are picked up by a Team Manager or Resolution Specialist timely.
  • To solicit customer feedback to understand problem trends and highlight them to the Team Manager & Operations Manager for discussion &improvement actions.
  • Perform rotating shifts on 5-day work week, covering weekends and public holidays.
  • To adhere to schedule of work & be available for deployment at short notice when on standby.
  • Related experience in customer / client service or middle and back office operations in banking is preferred.
  • Some knowledge of Remittances, Corporate Loans, Letter of Credit, Documentary Collections and Trade Financing is preferred but not mandatory.
  • This role will give successful candidates the opportunity to learn about Corporate Banking products and services.
  • Candidates with no related experience are also welcome to apply as long as you demonstrate a passion for delivering excellent customer service.
  • Good listening skills with the ability to multitask.
  • Patient, calm and passionate in assisting customers.
  • Meticulous and resourceful.
  • A fast learner with good problem-solving skills.
  • Good communication skills in both written and verbal communication.
  • Proficient in MS Office especially in Microsoft Word, Excel.
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Job ID  WD66389
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