Discover your dream Career
For Recruiters

Analyst, Helpdesk Support Engineer, Tech Services, Technology and Operations

DBS Bank Limited Singapore
Posted 6 days ago Permanent Competitive
Analyst, Helpdesk Support Engineer, Tech Services, Technology and Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Role Overview
  • Provide "self-service" platform of IT related resolution to DBS staff.
  • Role includes assisting DBS staff (primarily via the Ticketing Portal) with dedication and passion on IT issues raised by DBS staff: -
    • IT related issues
    • Software installation
    • Mobile application setup and configuration
    • Windows OS related issues
    • Microsoft Outlook and Application related issues
    • MS Office365
    • Vasco related
  • Partner with Operations teams to resolve all DBS Staff queries / requests.
  • Consistently deliver quality service to DBS staff to achieve total customer satisfaction
Key Accountabilities & Responsibilities
  • Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required.
  • Customer service mindset and a pro-active attitude when dealing with DBS staff
  • To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
  • To complete & meet all end user' requests
  • To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
Normal shift hours (Monday - Friday, 8:00am to 6pm)

Work Relationship
  • Direct reporting to Team Managers
  • Work with peers within team, Centre and from other support and business units
Education and Experience
  • A degree or diploma holder with experience in relevant field is an added advantage
  • ITIL foundation certification (version 3 and above) is preferred
  • Experience in handling end-users request such as IT related issues and resolution, knowledge on "self-services" platform or processes are preferred.
Core Competencies
  • Good listening skills.
  • Patient, calm and passionate in assisting customers.
  • Decent multi-tasking skills.
  • Meticulous and resourceful
  • A fast learner with good problem-solving skills
  • Good communication skills in both written and verbal communication
Technical Competencies
  • Proficient in MS Office 365 especially in Microsoft Word, Excel, Teams, Outlook email
  • Proficient in various software installation and troubleshooting of issue
  • Proficient in mobile application such as Blackberry setup/installation; provide guidance, troubleshooting and resolution to issues
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Job ID  WD49136
More Jobs From DBS Bank Limited
DBS Bank Limited
Associate, Business Analyst, Tech Services, Technology & Operations
DBS Bank Limited
Singapore
4 days ago Full time Competitive
DBS Bank Limited
Customer Service Officer, Customer Centre, Technology and Operations
DBS Bank Limited
Singapore
4 days ago Full time Competitive
DBS Bank Limited
Senior Associate, Fullstack Developer, Tech Services, Technology & Operations
DBS Bank Limited
Singapore
4 days ago Full time Competitive

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
Recommended Jobs
Maltem Consulting
Application Support Analyst
Maltem Consulting
Singapore
Cognizant
Desktop Support Engineer
Cognizant
Singapore
Charterhouse Partnership Singapore
AVP, IT Service Desk (Banking)
Charterhouse Partnership Singapore
Singapore