Analyst, Operations Specialist, Technology & Operations Analyst, Operations Specialist, Technology &  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
Analyst, Operations Specialist, Technology & Operations
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Responsibilities
  • Perform technical verification checks on customers income documents and Process customer's credit cards and unsecured loans account creation or maintenance in Bank's operating systems
  • Toggle between different systems to perform pre-processing and data entries into various
  • Lead/Participate the team in providing ideas/initiatives in digitization and automation improvement
  • Identify operational risks and implement measures to address / mitigate the risk
  • Establish and maintain effective relationship and partnership with key stakeholders
  • Ensure all requests are processed within specified Service standard, timely and accurately
  • Handle operational issues and provide escalation to management team
  • Review & update system reports on daily, weekly and monthly basis
  • Challenge status quo and execute changes in an effective manner
  • Data driven and adopt structure approach/framework to use data and perform analysis requirement
  • Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights
  • Work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution, leverage on internal and external data and use analytics techniques to provide data-driven insights
  • Work closely with CBG business and support stakeholders to re-engineer and eliminate existing process frictions in realizing joyful employee and customer journeys
Requirements
  • Diploma qualification preferred, with 1-2 years of related experience in a processing role ideally
  • Team player and ability to work under pressure to meet deadlines.
  • Organised with an eye for details
Apply Now​
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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