As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
This role is to attend, handle, and assist all customer enquiries coming through various customer service channels on loan related matters including loan retention and assist in making outbound calls when required. Responsibilities
Please note this role will be based at DBS Asia Hub, located at Changi Business Park. Requirements
- Review customer existing loan package and advice accordingly on the various option available.
- To protect loan portfolio by managing customer expectation on loan repricing package offered.
- To respond and follow up on customers' request promptly and accurately.
- Ensure comprehensive knowledge of bank's product and services available from time to time.
- To achieve referral targets set by business.
- To cover Team Manager's duties in their absence and coaching to new staff.
- At least a diploma or degree
- At least 3 years of relevant experience in customer service and knowledge of banking products and services
- Good communication skills
- Strong customer focus
- Teamwork and collaboration
- Ownership of result
- Problem solving skills
- Sound knowledge of loan products and loan computation
- Sound knowledge of regulatory compliance, legal and insurance aspects of mortgage loan
- Good knowledge of Microsoft excel and word programmes
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.