Analyst, Specialist, Operations, Account Services, Corporate Banking Analyst, Specialist, Operations, Account Services,  …

DBS Bank Limited
in Singapore
Permanent, Full time
Last application, 19 Oct 21
Competitive
DBS Bank Limited
in Singapore
Permanent, Full time
Last application, 19 Oct 21
Competitive
Analyst, Specialist, Operations, Account Services, Corporate Banking
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Review account closure documents & process requests from customers, branches, Business Units;
  • Review account name change documents & process requests from customers;
  • Verify customer's signatures via bank records to ensure legitimate of letter closure / account name change instructions
  • Prepare rejection letter for incomplete documentations or unclear closure / account name change instructions
  • Escalate to BU for customer call-back confirmations for accounts with high balance refunds and/or from high-risk countries
  • Understand Company's closure letter and identify/ensure the details of the mode of preferred payment on balance refund, such as Cashier's Order, Telegraphic Transfers etc are indicated clearly
  • Support Business Units for maintenance instructions (such as waiver/updating credit interest fee, cheque fee, fall below fee, overdraft interest, request chequebook, statement of account etc) by ensuring the relevant Delegation of Authority (DOA), General Ledger (GL) and PC Code are given;
  • Process Docusign Ops checker requests to ensure that the correct documentations and authorisation is provided by the client / Business, as designated by COO.
  • Ensure all requests are processed within the agreed service-level agreement (SLA) and
  • as per procedures specified in Department Operation Manual and requirements as specified by regulatory bodies, especially for the customer acceptance requirements;
  • Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor;
  • Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately;
  • Attending to email & phone enquires from BUs, GTS, COO and operation teams;
  • Handle internal customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units / parties within benchmark;
  • Ensure SOPs and PRMs are updated;
  • Provide support in ad-hoc project, working closely with Regional CAS Ops and assist to conduct LV testing on various systems enhancements;
  • Accept any Ad-hoc duties when assigned
Requirements
  • Bachelor's Degree in any field
  • Minimum of 2 years of work experience in the Banking industry
  • A good team player and the ability to work independently under minimal supervision
  • Good written and oral communication skills
  • Meticulous with an eye for detail, organized with good problem-solving skills
  • Computer proficiency in Microsoft Office - Word, Excel & PowerPoint

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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