Application Support Analyst Application Support Analyst …

S&P Global
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 18 Aug 19
S&P Global
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 18 Aug 19
Application Support Analyst
JobDescription :
The Role: Focusing on the operational support of specific business applications ensuring maintenance tasks are completed and high availability of applications is maintained during business hours.

The Impact: Working to minimize the adverse impact of incidents and problems on the business and proactively identifying areas of focus to prevent the reoccurrence of future incidents.

The Career Opportunity: Working in a global application support team directly supporting users based in three timezones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business/ You will learn the products and systems required to support the Platts business operations. In this role you will support users both remotely and in person at their desk based in the office you are located at (Singapore).

The Team / The Business: You will be working within the Operations team within our Singapore, Marina Bay office location focusing on supporting the Asia-Pacific region.
Our Hiring Manager says:
  • Be obsessed with our customer's needs (internal and external) with well-developed verbal and written business English communication skills.
  • Candidate must be confident, self-sufficient, driven, energetic with passion for technology, provide excellent customer support service, and have patience to work with users with different levels of technical knowledge.
  • Able to operate under pressure and in time sensitive support environments.
  • Confidence to manage and lead global Incident conference calls ensuring that the right resources and skills are engaged to resolve issues. (Major Incident Experience)
Job Responsibilities:
  • Resolving logged IT incidents in order to restore service as quickly as possible using application specific technical knowledge. Escalation of tickets to other technical teams as required. (incident Management)
  • Responding to logged service requests, account administration, software installations and general application administration. (Service Request Management)
  • Dealing with escalations in a timely manner to ensure issue is resolved to business Partner's expectations.
  • Composing technical knowledge base Wiki documents to be used within the team (Knwoledge Management)
  • Provide real-time server support to the daily Market on Close process as well as participating on the associated conference call.

Experience and proficiency with a variety of System tools including:
Core (Required)
  • Experience of real-time financial / Trade floor support type applications and environments.
  • Good understanding of ITIL methodology (ITIL certifications foundation or above preferred) with proven operational experience in previous roles.
  • Exposure to industry standard ITSM tools to monitor and track Incidents, Problem, Change, Requests (ServiceNow strongly preferred)
  • Knowledge of troubleshooting & supporting applications running on Linux & Windows server OS,
  • Experience supporting applications based on .Net & Java Core / JMS (preferred)
  • Basic knowledge of SQL Query language
  • Understand of supporting browser based applications and debugging (JRE, Chrome, IE, Firefox, HTML, HTML5, XML, Javascript)
  • Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins)
  • Appreciation of infrastructure concepts related to distributed applications (Load balancers, Networking. Firewall, NAT, Virtual servers)
  • Understanding of various protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC, RDP, NAT, SMTP

Non-Core (desirable but not essential)
  • Any exposure to .Net / Java development.
  • Webservers Windows IIS& Linux apache, Tomcat and Weblogic (preferred)
  • Experience with Tools Putty, RDP, SSH, WinSCP, MySql Query Browser, Oracle SQL Developer
  • AWS cloud console experience
  • Understanding of LEAN, Agile, Scrum as in the use of supporting efficient delivery of IT projects.
  • Familiar with monitoring systems (Nagios/Naemon preferred)
  • Financial Instant messaging systems (Skype, Lync, Eikon, ICE Chat)
  • Any knowledge of scripting languages (JScript and JavaScript DOS, VBScript, Pearl, Python, Powershell or shell script)
  • Any exposure to message que / streaming technology (Sonic MQ Broker or IBM WebSphere MQ or Apache Kafka)
  • Degree level in an IT related field

At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. We're the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping.
S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.