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Application support L2 for Corporate banking

Newtone Consulting
Singapore
Posted 3 days ago Permanent Attractive
Guoyi
Posted by
Guoyi Zhang
Director
The Level 2 APS will provide support for cash management and payments systems in APAC.

Role and responsibilities

  • Be a team member of L2 production support team located across Singapore, Hong Kong and India to ensure 24 * 6 production support for the APAC region.
  • Provide application production support for Cash Management and filtering and AML systems in Asia Pacific.
  • Independently debug and propose resolution/work-around for complex production issues.
  • Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
  • Coordinate across various teams to effectively manage production issues and maintenance activities.
  • Respond to user requests, incidents and follow up on problems in a timely manner.
  • Ensure issues are reported, tracked, followed up and escalated timely.
  • Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
  • Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
  • Communicate and provide status updates on issues to business users, management team and other stakeholders.
  • Contribute to preventive system monitoring and alerting, where appropriate.
  • Support change management process and application releases.
  • Support Disaster Recovery Test and Business Continuity activities.
  • Support IT Security activities e.g. health checks after security patches.
  • Support end-of-day and end-of-month batch runs.
  • Perform and coordinate regular maintenance activities.
  • Document operational procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our CM applications.
  • Analyze and challenge existing support processes to achieve continuous improvement.

Ideal candidate

  • Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform: proficient with JAVA/J2EE, Websphere/Tomcat/JBOSS, ORACLE PL/SQL, COBOL...
  • Experience with Middleware: TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ
  • Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.
  • Strong understanding of stop list filtering, AML, social engineering etc.
  • Understanding and experience in ITIL concepts.
  • Possess good analytical skill and self-motivated
  • Good team player with strong analytical, communication and interpersonal skills.
  • Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
  • Excellent people management and communication skills.
  • University Degree in Computer Science or related disciplines.
  • Strong experience in and preference for application production support.
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